AI in IT Security: Risk or Opportunity?
Explore the dual nature of AI in IT Security as both a risk and an opportunity in this episode of "The ITSM Practice" podcast with Luigi Ferri. Dive into AI's transformative role in automating tasks, ...
12 Mar 20247min
What is Business Relationship Management?
Luigi Ferri explores Business Relationship Management (BRM) in "The ITSM Practice Podcast," highlighting its importance in aligning IT with business goals, transforming IT into a key business partner....
5 Mar 20246min
What is a Service Catalogue?
Join Luigi Ferri on "The ITSM Practice" as he explores the significance of a Service Catalogue in IT Service Management. This episode sheds light on the role of a Service Catalogue beyond just listing...
27 Feb 20245min
What does 'Security by Design' really mean?
In this enlightening episode of "The ITSM Practice," host Luigi Ferri unpacks the concept of 'Security by Design' and its fundamental principles. Luigi explains that 'Security by Design' is an approac...
20 Feb 20245min
How Do You Determine the Type of IT Security Policy You Need?
In this informative episode of "The ITSM Practice," host Luigi Ferri delves into the critical process of determining the appropriate IT Security Policy for businesses. The discussion begins with an ex...
13 Feb 20244min
Does my Business Need an ITIL Change Management Process?
In this insightful episode of "The ITSM Practice," Luigi Ferri addresses a crucial question for today's digital age: the necessity of an ITIL Change Management Process in businesses of all sizes. Thro...
6 Feb 20247min
How Do Management Consultants Adopt ITIL?
Join Luigi Ferri in this edition of "The ITSM Practice" for a comprehensive exploration of ITIL adoption in large organizations. This episode delves into the systematic process management consultants ...
30 Jan 20246min
The Essentials of Service Provision in ITIL 4: Opportunities and Challenges
In this insightful episode of "The ITSM Practice," I, Luigi Ferri, guide you through the complexities and opportunities of service provision within ITIL 4. We'll explore how it impacts IT services, di...
22 Jan 20244min
