ITIL 5 Exposed: Accountability Without Authority
ITIL 5 exposes a critical ITSM flaw: Service Owners held accountable without authority. Discover how broken governance, security vs delivery conflicts, and unclear decision rights undermine outcomes. ...
21 Apr 8min
PSD3 Explained: Payments Security & Fraud
PSD3 is reshaping payments security, moving beyond PSD2’s access model to address fraud, scams and trust abuse. This episode explains why strong authentication is no longer enough, how APIs become cri...
14 Apr 8min
AI Governance Illusion: Hidden Risks & Accountability in ITSM
AI governance maturity can be misleading. Many organizations rely on frameworks, policies, and dashboards that signal control but fail to reflect true understanding of AI systems. This episode explore...
7 Apr 9min
DevSecOps: Responsibility Without Authority
DevSecOps promises shared security responsibility, but what happens when accountability shifts without decision authority? In this episode of The ITSM Practice Podcast, Luigi Ferri explores governance...
31 Mar 6min
ISO 31000 vs MoR: Closing the Risk Management Gap
Enterprise Risk Management (ERM) often looks mature—risk registers, ISO 31000 alignment, MoR processes—yet fails to influence real decisions. In fintech and regulated environments, risk governance mus...
24 Mar 7min
ITIL 5: Stop Explaining Failures. Start Owning System Decisions
In this episode of the ITSM Practice Podcast, Luigi Ferri explores how ITIL 5 shifts leadership from explaining incidents to owning systemic decisions. In complex service ecosystems, governance must m...
17 Mar 6min
ITIL 5, SCF and the Compliance Illusion
In this episode of the ITSM Practice Podcast, Luigi Ferri challenges the illusion of security frameworks and compliance culture. Exploring the Secure Controls Framework (SCF), ISO, NIST and ITIL 5, he...
10 Mar 8min
ITIL 5 for CIOs: Governing AI-Driven Digital Systems at Scale
ITIL 5 marks a decisive shift in IT Service Management. Moving beyond ITIL 4, it reframes services as AI-enabled digital product–service systems governed through data-driven decision models. This epis...
3 Mar 9min
