Episode 54 - (Interview) With Andy Lowenthal - Customer Loyalty Director at FranklinCovey
Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest Andy Lowenthal who is the Customer Loyalty Director at Fra...
10 Mar 202025min
Episode 53 - The Failure To Communicate
What we have here, is failure to communicate. That is one of my favorite lines from any movie. That movie of course is Cool Hand Luke. And if you’ve never seen it, please stop listening to this podc...
9 Mar 20201min
Episode 52 - How Life Insurers Can Boost Customer Numbers And Loyalty With Gamification And Rewards
Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about how Life insurers can boost customer numbers and loyalty with gamification and rewards. An interesting ...
5 Mar 20201min
Episode 51 - Can Loyalty Programs Remain Viable In A Cookie-less Era
Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about how loyalty programs can remain viable in a cookie-less era? A KPMG study from November 2019 found Aust...
4 Mar 20201min
Episode 50 - How To Distinguish Transactional Customer Relationship From An Emotional One
Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about How you distinguish a transactional relationship from an emotional one? In a report titled, “Loyalty Th...
2 Mar 20201min
Episode 48 - Subscription Based Loyalty Secrets From Uber, Lyft, BarkBox and More
Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about the subscription based model of customer loyalty. Of course everyone knows about Amazon Prime, where f...
27 Feb 20201min
Episode 47 - (Interview) With Sean Donnelly - Loyalty Consultant - Fivestars
Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest Sean Donnelly, Sean is a full time loyalty consultant who...
27 Feb 202019min
Episode 45 - Trevor Hadick - Loyalty Manager - Spirit Airlines
Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest Trevor Hadick. Trevor is a data driven marketer who curren...
26 Feb 202024min
