6x Engagement, 29% Faster Deals: The Art of Strategic Gifting with Kris Rudeegraap (founder of Sendoso)
In this festive episode, I sat down with Kris Rudeegraap to unwrap the magic of gifting in business. Spoiler alert: it’s not just a nice-to-have—it’s a must-have! 🎁 We dive into the transformative po...
19 Des 202431min
Building Teams That Drive $50M Pipelines and 93% Retention
What does it take to lead high-performing teams and drive meaningful business growth? In this episode, Lara shares her journey of building a $50M pipeline and achieving 93% customer retention through...
21 Nov 202448min
10x Your Customer Success Team Using The CRM + AI with Kirsten DiChiappari, VP of CS at VCom Solutions
In this episode, Daphne Costa Lopes talks with Kirsten DiChiappari, VP of Customer Success at VCom Solutions, to explore how CRM and AI can transform the way you serve and retain long-tail customers. ...
31 Okt 202451min
Information Clutter is Harming your Customer Success Strategy
Join us as I discuss with Shachar Avrahami VP Product & Strategy @EverAfter how to navigate the challenges of curating and delivering the right content to customers so they can take action without ove...
10 Sep 202447min
Boost CX Personalisation by 225% using HubSppot, with Paul Weston GM of Product
Unlock the secrets to driving customer success with HubSpot’s latest innovations! In this episode of This is Growth, we dive deep with Paul Weston, GM of Service Hub at HubSpot, to explore the new Cus...
22 Aug 202436min
Reduce Churn by 95% Within Six Months with Elad Donsky, CEO of Mayple
In this episode, discover how you can revolutionize customer retention in your long tail. Join Daphne Costa Lopes as she explores Mayple, an innovative solution to onboard and retain your SMB or low-...
11 Jul 202448min
![CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role](https://cdn.podme.com/podcast-images/43C9C858F6E77C73B93BAFDD0D94CDC8_small.jpg)
CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role
In this bonus episode of the Customer Success Masterclass, we talk about Revenue Generating Customer Success, but from the lens of the CSM. Your host Daphne Costa Lopes is joined by Diana de Jesus, C...
9 Jul 202441min
CS MasterClass #5: Creating a Revenue Generating Customer Success Team
In Episode 5 of the Customer Success Masterclass, we tackle the topic of Creating a Revenue Generating Customer Success Team. Join Daphne Costa Lopes as she explores how your Customer Success team ca...
25 Jun 202452min
