This is Growth!

This is Growth!

In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.

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Episoder(41)

Landing On Your Feet with Shane Stenson

Landing On Your Feet with Shane Stenson

When life throws us a punch, it hurts. There are no two ways about it. But it also presents us with an opportunity to get off the hamster wheel, pause, and reflect. It gives us space to explore intere...

3 Feb 202351min

Taking the Leap - Customer Success rep turned founder with Brian Mackey

Taking the Leap - Customer Success rep turned founder with Brian Mackey

Forget the corporate ladder, let’s talk about entrepreneurship. Brian Mackey, Co-Founder of the technology agency Baskey, is living proof that you can pursue your ambition to work for yourself, even i...

26 Jan 202346min

When Hard Work Meets Passion with Phil McHugh

When Hard Work Meets Passion with Phil McHugh

It’s easier to excel when we do the things we are passionate about. For the final episode of the year, I interviewed Phil McHugh, Senior Director of Customer Success at Hubspot, a.k.a my boss. From th...

22 Des 20221h 10min

Why You Should Manage Your Career Like a Business with Maggie Bomze

Why You Should Manage Your Career Like a Business with Maggie Bomze

You are the CEO of your life. So why aren’t you managing your career as a business? Maggie Bomze, Senior Manager of Customer Success at Hubspot, started her professional journey by breaking the job-hu...

24 Nov 202250min

Growing a Career in Sales with Seona Tully

Growing a Career in Sales with Seona Tully

You don’t have to choose between growing your career and your personal priorities. Seona Tully, Director of Sales at Hubspot talks about the importance of goal orientation, a growth mindset, and a coa...

27 Okt 202238min

Breaking into Management with Finbar O'Grady

Breaking into Management with Finbar O'Grady

Breaking into management can seem like an impossible task. Finbar O’Grady climbed the Customer Success ladder all the way from Services Specialist to Principal Manager at Hubspot, and we got to learn ...

29 Sep 202234min

From Public Relations to Customer Experience Leadership with Kelsey Balimtas

From Public Relations to Customer Experience Leadership with Kelsey Balimtas

If you think a successful career is linear, think again. This month’s guest, Kelsey Balimtas, has built an impressive career that spans PR, Customer Success, Employee Enablement and Customer Experien...

25 Aug 202239min

From Customer Success to Product Management with Robbie McFarlane

From Customer Success to Product Management with Robbie McFarlane

How does a Channel Consultant become a Product Manager? In this month’s episode of This is Growth, I had a conversation with Robbie McFarlane, an Associate Product Manager at Hubspot. Believe it or no...

28 Jul 202243min

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