Scaling Customer Success: Answers To The 3 Burning Questions
From startups to industry titans, most companies still haven't cracked the nut of delivering a highly proactive Customer Success service at scale. That's why it's important for us to talk about these ...
31 Aug 202320min
Mickey Powell on How Customer Success Professionals Can Leverage Generative AI
This month we are sitting down with Mickey Powell, the CS visionary behind UpdateAI, to explore a revolutionary development that's changing the landscape of customer success – the integration of gener...
3 Aug 202336min
Jeff Breunsbach on Unleashing the Power of Content and Community To Scale Customer Success
The lines between Marketing and Customer Success blur when we start scaling the CS team. Many of the skills and tools needed to help drive and understand customer engagement and communication at scal...
27 Jun 202344min
Margaret Harrison on Mastering Change Management To Drive Results
"The only constant is change." Get ready for a mind-shifting episode with senior Customer Success leader and Change Management expert, Margaret Harrison. As CS professionals we operate at the interse...
30 Mai 202346min
Jan Young on What It Takes To Be A Customer Success Leader
Jan Young is a Customer Success Consultant at The Success League and an advisor to some of the most beloved CS brands and communities like Catalyst, Gain Grow Retain and CS Insider. A leader in Cust...
27 Apr 202346min
Marija Skobe-Pilley on How She Thinks About Scaling CS At ClickUp
For the first episode of this season, I am joined by Marija Skobe Pilley. For some, Marija needs no introduction, she is a pillar of the CS community. But, if you are hearing your name for the first t...
31 Mar 20231h 10min
Season 2: Building and Scaling A Modern Customer Success Team
Welcome to season 2 of the This is Growth Podcast! In Season 1 we got to know 9 people that built successful careers in Customer Success. For Season 2 we are shifting gears. The goal of season 2 is ...
30 Mar 20231min
Career Advice from a Rockstar with Padraic McMahon
In this episode of the podcast, we are joined by Padraic McMahon Senior Manager of Customer Success at Hubspot and former guitarist/bassist in the platinum-selling band The Thrills, to answer 4 listen...
28 Feb 20231h 2min
