The 7 Biggest Ideation Mistakes | Winning Digital Customers
"The best ideas don't come from a blank sheet of paper." Howard sits with us to talk about the common mistakes we often make when we ideate.We need to generate a fertile field of ideas, but implement ...
23 Jun 202224min
An interview with Chief Amazement Officer, Customer Service & Experience Expert at Shepard Presentations, LLC, Shep Hyken
"The satisfied customer is not a loyal customer. They're just satisfied for the moment." Howard is joined by the Wall Street Journal bestselling author, Experience Expert who has spoken in all over th...
16 Jun 202238min
An interview with the Vice President of Quality and Operational Excellence at Molex, John Petta
"In God we trust, all others bring data." Howard is joined by the Vice President of Quality and Operational Excellence at Molex–an 80 year old, $9 billion electronic connector manufacturer–and one of ...
9 Jun 202235min
Are personal connections still important in the digital age? | Winning Digital Customers
"Digital provides a less personal experience." Howard sits down to argue that digital is able to provide a person experience to your customers in this week's episode of Winning Digital Customers The P...
2 Jun 202231min
An Interview with the Chief Digital and Information Officer at Tupperware Brands, Rekha Ramesh
Welcome back to another season of Winning Digital Customers The Podcast! In this week's episode, we are joined by the Chief Digital and Information Officer at Tupperware, Rekha Ramesh. Rekha shares ho...
26 Mai 202237min
An Interview with the CEO of Ruh Global IMPACT, Debra Ruh
In this week's episode of Winning Digital Customers The Podcast, Howard is joined by the CEO of Ruh Global Impact, Debra Ruh. Debra is an expert in creating digital innovations geared to help people w...
19 Mai 202232min
Can You Be TOO Strategic? | Winning Digital Customers
In this week's episode of Winning Digital Customers The Podcast, Howard sits down to talk to you about why focusing entirely on a single goal or plan is a bad thing. Howard argues that sometimes, it m...
12 Mai 202217min
An Interview with the author of The New Rules of Marketing & PR, David Meerman Scott
In this week's episode of Winning Digital Customers The Podcast, we sit down with the infamous David Meerman Scott, author of 12 books, but most notably The New Rules of Marketing and PR which is abou...
5 Mai 202242min
