How to win back and monetise customers who don’t shop with you anymore
Abandoned Cart19 Okt 2023

How to win back and monetise customers who don’t shop with you anymore

In this episode, we're joined by Rebecca Hilliard, an eCommerce customer retention management consultant who has over 11 years of experience in this space.

She now consults for premium direct-to-consumer brands, helping them understand customer data and leverage it to create strategies for customer retention.

We discuss the reasons why customers stop shopping with brands, the importance of understanding customer data and feedback to improve retention, identifying lapsed customers and the most effective win-back campaigns.

Key Takeaways:

  • Why customers stop shopping with brands in the first place
  • The importance of a win-back campaign
  • Which channels are the most vital for ensuring customer retention
  • The most effective incentives for winning back lapsed customers
  • The importance of tracking and analysing the data

Links:

Rebecca Hilliard

Website - https://www.rebeccahilliard.co.uk/

LinkedIn - https://www.linkedin.com/in/rebecca-hilliard/


www.pinkleopard.co.uk

Avsnitt(45)

From Pennies to Profit: Budget-Friendly Marketing Tactics That Work

From Pennies to Profit: Budget-Friendly Marketing Tactics That Work

In this episode, we’re joined by Savannah Zimmer from The Creative Benefit. Savannah is a successful marketing professional with over 15 years of experience and has a proven track record of transformi...

1 Aug 202420min

Why being authentically different is so important

Why being authentically different is so important

In this episode, we are joined by Ada Zhao, Founder and CEO of Curated Crowd. Listen in as we discuss the importance of authenticity in business, emphasising the need to stay true to one's values and ...

11 Juli 202426min

How to build a brand that emotionally connects with its consumers

How to build a brand that emotionally connects with its consumers

In this episode, Adam & Vanessa discuss the importance of building an emotional connection with consumers for eCommerce brands. Our guest Vanessa Holfert, a brand consultant and coach, shares her jour...

17 Juni 202436min

The importance of well-crafted and considered creative to fuel performance marketing and scale

The importance of well-crafted and considered creative to fuel performance marketing and scale

In this episode, our guest Kate Howard, founder of Monday Digital, delves into the critical aspects of crafting exceptional creative content, the significance of investment for enhancing brand visibil...

3 Juni 202436min

The Power Of UGC Content

The Power Of UGC Content

Want to learn how to leverage the power of user-generated content for your e-commerce business? In this episode, our guest speaker Gingie McLeod, founder of fashion accessories brand SAINT CHIC, share...

2 Maj 202417min

The Importance of a Customer First Approach

The Importance of a Customer First Approach

This episode focuses on the importance of a customer-first approach in e-commerce. Adam Smith interviews Amy Riordan, CEO of Sachin & Babi who shares valuable advice she received from her father on f...

16 Apr 202424min

Understanding how the customer journey begins offline will make you a better marketer online

Understanding how the customer journey begins offline will make you a better marketer online

This episode talks about the importance of understanding the offline customer journey and how it impacts online marketing decisions. This includes understanding consumer behaviors, preferences, and th...

5 Apr 202422min

Online and offline community building strategies to create organic growth

Online and offline community building strategies to create organic growth

In this episode, we are joined by the visionary entrepreneur Fiona Hepher as we explore the dynamic journey of creating a North American marketplace for alcohol-free wine and spirits.From personal ane...

25 Mars 202430min

Populärt inom Business & ekonomi

framgangspodden
varvet
rss-jossan-nina
rss-svart-marknad
svd-tech-brief
rss-borsens-finest
badfluence
uppgang-och-fall
avanzapodden
bathina-en-podcast
fill-or-kill
24fragor
rss-inga-dumma-fragor-om-pengar
lastbilspodden
tabberaset
kapitalet-en-podd-om-ekonomi
rss-dagen-med-di
rss-kort-lang-analyspodden-fran-di
borsmorgon
rss-veckans-trade