Digital HR Leaders with David Green16 Dec 2025

How UPS Is Using AI to Prepare Its Workforce for the Next Chapter of Work

Can AI fuel a people-first transformation at global scale? At UPS, the answer is a resounding yes.

While many companies view AI through the lens of automation and efficiency, UPS is taking a radically different approach: treating AI as an enabler of human growth, not a replacement for it.

In this episode of the Digital HR Leaders podcast, host David Green is joined by Danelle McCusker, Senior Vice President and Global Head of Talent, Learning and Culture at UPS, to explore how the company is redefining what workforce transformation looks like in the age of AI.

With over half a million employees and a deeply rooted culture of promotion from within, UPS faces a unique challenge: how to prepare its people for a future defined by emerging technologies - while preserving trust, purpose, and opportunity.

Join them as Danelle and David explore:

Why UPS is designing AI implementations to relieve frontline burdens and elevate the value of human work - not eliminate it.
How a pilot with Valence’s AI coach Nadia is creating access to consistent, personalised development for employees well beyond the executive tier.
The role of psychological safety and experimentation in successful AI adoption
How HR and technology teams are partnering to drive cultural and capability transformation
What other HR leaders can learn from UPS’s intentional, business-first approach to AI

Whether you're in the early stages of your AI journey or looking for practical ways to align tech with talent strategy, this conversation offers both inspiration and actionable insights from the front lines of change.

This episode is sponsored by Valence.

Imagine if every employee had a world-class coach in their pocket. That’s exactly what Valence has created with Nadia - the AI-powered coach helping Fortune 500 companies scale development, boost performance, and support leaders at every level.

Learn more at valence.co/insight222

Hosted on Acast. See acast.com/privacy for more information.

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(304)

How AI Coaching is Changing Talent Management and Workforce Transformation

How do you tell the difference between AI that's genuinely transforming HR and AI that's just a slide in a vendor deck? In this episode of the Digital HR Leaders podcast, David Green is joined by Park...

7 Juli 57min

The Octopus Organisation: How HR Can Make Transformation Stick

What would your organisation look like if it worked more like an octopus — distributed, adaptive, and capable of sensing and reacting without waiting for instructions from the centre? In this episode ...

30 Juni 50min

What the Research Really Tells Us About Purpose at Work

Is purpose at work as straightforward as we've made it out to be? In this episode of the Digital HR Leaders podcast, David Green is joined by Jessica Zwaan, VP People Strategy and Operations at Leapso...

23 Juni 50min

How GSK Built a Skills-Based Organisation in 18 Months

How do you rebuild a company's entire capability infrastructure — and fund the transformation through the savings it generates? Zaka Farhat is Global SVP for Talent, Learning, Organisation and Capabil...

16 Juni 43min

Work Intelligence Playbook for CHROs in the AI Era

How do the world's most forward-thinking organisations use skills intelligence, market intelligence and work intelligence together to stay ahead? In this episode of the Digital HR Leaders podcast, hos...

9 Juni 44min

Inside Lloyds Banking Group’s People Transformation

What does it take to turn a 300-year-old bank into the UK's biggest fintech? Sharon Doherty is Chief People and Places Officer at Lloyds Banking Group, and over the last four years she's been leading ...

2 Juni 51min

Why Meetings Are a System Design Problem

Are your meetings actually working? Or has your calendar just become a system nobody knows how to switch off? In this episode, David Green is joined by Rebecca Hinds, Stanford-trained organisational r...

26 Maj 55min

The Case for a Four-Day Week: What the Research Shows

Most organisations are asking how to get more from their people. But what if the real question is how to get more from the time they spend at work? In this episode of the Digital HR Leaders podcast, D...

19 Maj 54min