#89 What Is Experience Debt in Banking—and How Can Banks Close It?
Delivering more features doesn’t always create a better banking experience. In fact, it can quietly create experience debt. This episode explores how banks fall into the “build trap” — prioritising t...
16 Sep 12min
#88 Bank’s Real Digital Challenge Isn't the App
A best-in-class mobile app doesn’t automatically create a best-in-class banking experience. This episode explores why the biggest UX challenge for banks often exists beyond the app. Customers experie...
28 Aug 17min
#86 Liv Bank: Setting the Standard for Lifestyle Banking
Liv Bank is redefining what digital banking can be. This episode explores how the UAE’s first digital-only lifestyle bank - Liv Bank, partnered with UXDA to reimagine banking for the fast-paced, sophi...
5 Dec 202513min
#85 The Future of Banking UX: Product, Not a Channel
The provided text, an article excerpt by Alex Kreger of UXDA, explores the critical distinction between viewing digital banking as a mere channel versus a core product. Treating digital offerings as a...
7 Nov 202511min
#84 Customers Flip Banking Upside Down
The episode explores a critical shift reshaping the banking industry. Traditional banks often operate on an Inside-Out model, prioritizing internal systems and products while treating customer experie...
27 Okt 202514min
#83 Using ChatGPT Prompts in Digital Product Design
Can ChatGPT transform the future of banking UX design — or will it replace designers altogether? In this episode of the UXDA Podcast, we dive into how generative AI, like ChatGPT, is reshaping the wa...
10 Okt 202514min
#82 Avoid Blacklisting from Design Agencies
The episode dives into the hidden dynamics that can make or break collaboration between banks and design partners. It’s not a single mistake that gets a bank blacklisted — it’s the repeated patterns o...
26 Sep 202517min
