Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Avsnitt(208)

Executive IT – The Art of Procurement: You Don’t Get What You Deserve — You Get What You Negotiate, E02

Executive IT – The Art of Procurement: You Don’t Get What You Deserve — You Get What You Negotiate, E02

In this episode of Executive IT, host Evan Kiely and guest JB Snodgrass discuss the intricacies of procurement processes, effective negotiation strategies, the importance of timing and communication, ...

18 Mars 202512min

CISO IT –  Dmitri Alperovitch’s Vision for Cyber Defense, E07

CISO IT – Dmitri Alperovitch’s Vision for Cyber Defense, E07

This episode originally aired on June 13, 2024.  Join Jason Kikta as he interviews Dmitri Alperovitch, co-founder of CrowdStrike and author of World on the Brink. Alperovitch shares insights on the im...

13 Mars 202522min

Patch [FIX] Tuesday – March 2025: [Expert Analysis of Chromium, MMC, and VHD Vulnerabilities], E17

Patch [FIX] Tuesday – March 2025: [Expert Analysis of Chromium, MMC, and VHD Vulnerabilities], E17

Tune in as Automox's cybersecurity experts break down the latest vulnerabilities from Microsoft's March Patch Tuesday release. This explores recent Chromium-based vulnerabilities, a significant Micros...

11 Mars 202516min

Automate IT – The Server Tango: Step In... and Now MySQL's Down, E14

Automate IT – The Server Tango: Step In... and Now MySQL's Down, E14

In this episode, Jeremy Maldonado shares his experiences and insights on server management, highlighting the importance of learning from mistakes, the power of automation, and finding balance between ...

6 Mars 202512min

CISO IT – A Love Letter to Servers: Linux, Load Balancers, and the Architecture of Uptime | E16

CISO IT – A Love Letter to Servers: Linux, Load Balancers, and the Architecture of Uptime | E16

In this episode of Automox's CISO IT podcast, host Jason Kikta delves into the world of servers, exploring their critical role in modern internet operations, the evolution of server technology, and th...

4 Mars 20259min

Teach IT – But Why Do I Need to Update? E02

Teach IT – But Why Do I Need to Update? E02

Ever wonder why those software updates keep popping up? In this episode, we uncover how updates boost your security, introduce exciting new features, and keep your devices running at their best. Share...

27 Feb 20252min

Product Talk – Inside Automox’s Approach to Third-Party Software Updates, E14

Product Talk – Inside Automox’s Approach to Third-Party Software Updates, E14

Peter Pflaster and Ben Glass team up in this episode of Product Talk to tackle the ins and outs of third-party application patching with Automox. They break down what third-party software means, where...

25 Feb 202523min

Executive IT – Expert CFO Advice on Bridging IT and Business Strategy, E01

Executive IT – Expert CFO Advice on Bridging IT and Business Strategy, E01

In this episode of Executive IT, hosts Evan Kiely and Ziad Fanous, along with guest David Mehok, share valuable lessons from seasoned CFOs on IT transformation and its role in driving business efficie...

20 Feb 202524min

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