S EPISODE 83: Q1 RECAP & THE "THRIVE" PREVIEW (REVIEWING THE SCOREBOARD)

S EPISODE 83: Q1 RECAP & THE "THRIVE" PREVIEW (REVIEWING THE SCOREBOARD)

SHOW NOTES (SURVIVE VERSION)

Episode Title: Q1 Recap & The "Thrive" Preview: Reviewing the Scoreboard (Episode 83) Episode Description: "Your team executed a poor financial shift that simply looked clean to the physical eye." In this episode of Survive, Mike Hernandez explains why Assistant Managers must stop judging their shifts based on physical cleanliness and start reviewing the operational data reports to correct their sales associates.

What You Will Learn:

  • The Cleanliness Illusion: Why a perfectly clean store does not mean your shift executed a financially successful operation.
  • The Supervisory Shift: Why an employee's high register errors are a direct reflection of your failure to audit the shift data.
  • The Thrive Preview: How to prepare for the Store Manager position by learning to read the broader profitability and labor efficiency reports.
  • The Shift Metric Audit: How to print the cashier reports for your entire team and identify the weakest performer for immediate coaching.

Resources & Links:

  • Sponsor: Explore the world of Johnny Mecuerdo at johnnymecuerdo.com.
  • Download the Shift Metric Coaching Guide: Text the code word METRIC to 9 5 6 - 8 9 7 - 9 1 9 2.
  • Recommended Listen: Thrive: Episode 92.
  • Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.

Avsnitt(85)

THE OPERATIONAL UPSELL (COACHING NATURAL PHRASING)

THE OPERATIONAL UPSELL (COACHING NATURAL PHRASING)

SHOW NOTES (SURVIVE VERSION)Episode Title: The Operational Upsell: Coaching Natural Phrasing (Episode 85) Episode Description: "Your shift is failing to maximize its revenue potential because you allo...

1 Maj 5min

THE MORNING RUSH COMMAND CENTER (DEPLOYING YOUR STAFF)

THE MORNING RUSH COMMAND CENTER (DEPLOYING YOUR STAFF)

SHOW NOTES (SURVIVE VERSION)Episode Title: The Morning Rush Command Center: Deploying Your Staff (Episode 84) Episode Description: "When all employees stand behind the counter, the sales floor immedia...

25 Apr 5min

THE "DIVE" GRADUATION (IDENTIFYING YOUR REPLACEMENTS)

THE "DIVE" GRADUATION (IDENTIFYING YOUR REPLACEMENTS)

SHOW NOTES (SURVIVE VERSION)Episode Title: The "Dive" Graduation: Identifying Your Replacements (Episode 82) Episode Description: "David did the physical work himself instead of explaining the process...

11 Apr 4min

Survive Resource Intro: Never Cap Your Growth

Survive Resource Intro: Never Cap Your Growth

Show Notes (Survive Version)Episode 81 Title: Survive Resource Intro: Never Cap Your Growth (Episode 81) Episode Description: "I don't believe in capping somebody's growth because I never wanted that,...

4 Apr 18min

WASTE NOT, WANT NOT (VERIFYING THE TRASH)

WASTE NOT, WANT NOT (VERIFYING THE TRASH)

Show Notes (Survive Version)Episode Title: Waste Not, Want Not: Verifying the Trash (Episode 80) Episode Description: You must visually inspect the trash cans and compare the contents to the written l...

28 Mars 3min

S Ep 79: ASSISTANT MANAGER? THE HARDEST TRANSITION (C-STORE TRAINING)

S Ep 79: ASSISTANT MANAGER? THE HARDEST TRANSITION (C-STORE TRAINING)

Show Notes (Survive Version)Episode Title: Assistant Manager? The Hardest Transition (C-Store Training) (Episode 79) Episode Description: "You get the responsibility, but you don't always get the back...

20 Mars 5min

THE VENDOR DANCE (THE SUBSTITUTE REJECT)

THE VENDOR DANCE (THE SUBSTITUTE REJECT)

Show Notes (Survive Version)Episode Title: The Vendor Dance: The Substitute Reject (Episode 78) Episode Description: You cannot allow vendors to dictate your stock. In this episode of Survive, Mike He...

14 Mars 2min

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