From Library Shelves to 911 Headsets: LaWanda Felder’s Inspiring Career Change Part 1
Send us Fan Mail LaWanda Felder went from checking out books to answering 9-1-1 calls in one of the most dramatic career changes you’ll ever hear. A former librarian who answered the call to public s...
22 Juni 29min
Controlling the Weather: How Shift Supervisors Shape the Energy in the Comm Center
Send us Fan Mail There are few things that can change the entire atmosphere of an emergency communications center faster than the shift supervisor. In a high-stakes environment built on crisis, chaos,...
1 Juni 35min
Remedial Training: Closing Skill Gaps in 9-1-1 and Dispatch
Send us Fan Mail In the course of being hired on to work as an emergency operator, whether as a 9-1-1 calltaker or dispatcher, new hires receive extensive training on policies, procedures, and the dem...
18 Maj 36min
Staffing Crisis in 9-1-1: Why Turnover is So High and How to Hire People Who Stay
Send us Fan Mail Staffing shortages have plagued emergency communications centers for years — and COVID made it dramatically worse. High turnover, burnout, tough schedules, and low pay continue to cre...
11 Maj 30min
Has Mental Health Progress in 9-1-1 Actually Worked? Peer Support, Time Off & The Remaining Stigma
Send us Fan Mail Over the last several years, the 9-1-1 and first responder world has seen a major shift in how we talk about mental health. The old stigma of being “weak,” “soft,” or “feckless” for s...
4 Maj 48min
Drones & Robots Saving Lives in 911 Responses – Coitt Kessler on the Future of Public Safety, Part 2
Send us Fan Mail In a structural collapse, every second counts, and sending humans in too early can cost lives. Today, public safety is turning to drones and ground robots to go where it's too dangero...
27 Apr 36min
Drones & Robots Saving Lives in 911 Responses – Coitt Kessler on the Future of Public Safety, Part 1
Send us Fan Mail In a structural collapse, every second counts, and sending humans in too early can cost lives. Today, public safety is turning to drones and ground robots to go where it's too dangero...
20 Apr 32min
