Would You Survive the Headset? Honest Red Flags for Aspiring Dispatchers
Send us Fan Mail Thinking about becoming a 911 dispatcher? Before you apply, take a hard look inward. In this episode of LifeLine 911 we talk about the personal traits that matter most: how you handle...
24 Aug 30min
Working Through Differences: Unity in First Responder Agencies
Send us Fan Mail In any workplace, disagreements are inevitable: whether with a boss, a peer, or a subordinate. But in the first responder profession, the stakes are higher. We owe it to the citizens ...
10 Aug 37min
Interview Rescue: Turning a Failing 911 Job Interview Around
Send us Fan Mail Going in for a 911 dispatcher or first responder interview can feel like stepping into a high-stakes call. You’re facing a panel firing questions at you, the pressure is on, and somet...
20 Juli 39min
From Library Shelves to 911 Headsets: LaWanda Felder’s Inspiring Career Change Part 2
Send us Fan Mail LaWanda Felder went from checking out books to answering 9-1-1 calls in one of the most dramatic career changes you’ll ever hear. A former librarian who answered the call to public s...
29 Juni 32min
From Library Shelves to 911 Headsets: LaWanda Felder’s Inspiring Career Change Part 1
Send us Fan Mail LaWanda Felder went from checking out books to answering 9-1-1 calls in one of the most dramatic career changes you’ll ever hear. A former librarian who answered the call to public s...
22 Juni 29min
PSAP Consolidation: Cost-Saving Efficiency or Hidden Disaster?
Send us Fan Mail The consolidation of Public Safety Answering Points (PSAPs) is one of the most debated topics in the 9-1-1 world today. Proponents say it saves money, boosts efficiency, and puts more...
25 Maj 32min
Remedial Training: Closing Skill Gaps in 9-1-1 and Dispatch
Send us Fan Mail In the course of being hired on to work as an emergency operator, whether as a 9-1-1 calltaker or dispatcher, new hires receive extensive training on policies, procedures, and the dem...
18 Maj 36min
