Inside Lloyds Banking Group’s People Transformation

What does it take to turn a 300-year-old bank into the UK's biggest fintech?

Sharon Doherty is Chief People and Places Officer at Lloyds Banking Group, and over the last four years she's been leading one of the most ambitious organisational transformations in British financial services - 300-year-old institution reinventing itself as the UK's biggest fintech.

In this episode, David and Sharon get into what transformation at that scale actually looks like from the inside - the governance, the culture work, the AI strategy, and the tough calls that only leadership can make.

• How Sharon thinks about her role as CPPO through three lenses: storyteller, tough lover, and disruptor
• The AI governance structure at Lloyds, including the control tower she runs with the CTO and the ethics committee underpinning every decision
• The cross-functional super agent Lloyds is building with Microsoft
• Why HR leaders should be fighting to get Places on their remit, and how ownership of the physical environment transforms what the function can deliver
• How Lloyds is approaching the shift from AI literacy to AI fluency across 80,000 people
• What Sharon thinks the world of work looks like in 2033, and the role HR must play in getting there

This episode is sponsored by TechWolf.

The world of work is being rewritten faster than HR systems can keep up. Skills age in months. Roles get redesigned quarter by quarter. CHROs have quietly become AI transformation leads, and the data they need to lead it doesn't exist in any HR system.

That's why the world's most forward-looking enterprises such as HSBC, AMD, T-Mobile, GSK, ServiceNow, Pfizer, have built on TechWolf.

As the data layer for the AI era of work, TechWolf gives enterprises the skills, they need to move faster and lead with confidence. Skills Intelligence, Work Intelligence, and Market Intelligence, in one layer. Visit techwolf.ai.

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