How GSK Built a Skills-Based Organisation in 18 Months

How do you rebuild a company's entire capability infrastructure — and fund the transformation through the savings it generates?

Zaka Farhat is Global SVP for Talent, Learning, Organisation and Capability Development at GSK, where she leads the company's enterprise-wide skills, learning and capability agenda. In this episode, Zaka shares the full story of how GSK rebuilt its capability infrastructure in 18 months - retiring more than 20 legacy systems, building a single skills and learning ecosystem, and funding the transformation through the savings it generated.

Join them as David and Zaka discuss:

• Why GSK's skills transformation began with a commercial question about capability and cost
• The five conditions for organisational readiness that had to be in place before any platform launched
• How GSK approached skills taxonomy, job architecture and inference, and what they had to redo along the way
• What personalised learning looks like at scale, and how skills data is now shaping workforce planning decisions
• What GSK chose to stop, and why decommissioning is the step most transformations skip
• How Zaka's team is measuring impact across three KPI layers

This episode is sponsored by TechWolf.

The world of work is being rewritten faster than HR systems can keep up. Skills age in months. Roles get redesigned quarter by quarter. CHROs have quietly become AI transformation leads, and the data they need to lead it doesn't exist in any HR system.

That's why the world's most forward-looking enterprises such as HSBC, AMD, T-Mobile, GSK, ServiceNow, Pfizer, have built on TechWolf.

As the data layer for the AI era of work, TechWolf gives enterprises the skills, they need to move faster and lead with confidence. Skills Intelligence, Work Intelligence, and Market Intelligence, in one layer. Visit techwolf.ai.

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