3. The Power of Relationships with John Moss

This episode of "Too Big to Fail" features John, the Chief Estimator at Moss Utilities, who shares his journey and highlights the critical role of his team.

John recounts his upbringing in Wylie and Farmersville, and his six years at Texas Tech, where he earned a degree in University Studies. He reflects on early jobs at Market Street and Chick-fil-A, which taught him the importance of hard work and self-motivation.

At Moss Utilities, John started as one of the first receptionists. Through his dedication to learning and asking questions, he rapidly advanced, becoming the first estimating coordinator, then an estimator, lead estimator, and eventually Chief Estimator. He emphasizes that proactive learning and being present were key to his growth.

The core of the discussion centers on the estimating team's vital role in securing projects for Moss Utilities. John explains that his department is the initial point for all new work, responsible for bidding on billions of dollars in projects to meet revenue goals. He stresses the importance of building strong relationships with clients, fostering true partnerships built on trust and open communication. These relationships allow for flexibility and collaboration, even when difficulties arise.

John also discusses the internal collaboration among all departments—estimating, project management, and operations—which ensures successful project execution. He expresses immense pride in his team and the "beautiful burden" of knowing their work directly supports 400 families within Moss Utilities. He acknowledges that the demanding work of the estimating team, often performed late into the night, may go unnoticed by others in the field. However, this effort is driven by a deep commitment to creating opportunities for everyone at the company.

The episode concludes with a powerful message about the collective effort that defines Moss Utilities. Every role, from the estimators behind their desks to the crews operating the distinctive "big blue machines" in the field, is essential to the company's success and its ability to provide for its employees.

Chapters

• (00:00:00) - Employees speak out about the challenges
• (00:00:39) - John Stamatopoulos on His College Decision
• (00:02:39) - Choosing your path in college
• (00:04:29) - What Was One of Your First Jobs? Straight Out Of College
• (00:06:14) - Leading the estimators at Moss
• (00:09:26) - In the Elevator: From Coordinator to Estimate
• (00:15:21) - An estimating team member's touching message
• (00:19:23) - Blue Machines on the Job
• (00:19:41) - A message to former Moss employees