079 | What Is Customer Journey Mapping

079 | What Is Customer Journey Mapping

By the end of this episode, you’ll have clarity on what customer journey mapping is and how you can use it in conjunction with design thinking to map a seamless and enjoyable user experience for your customers.

👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠

First, I’ll use a customer journey experience example to illustrate the concept of the customer journey map. You’ll learn that customer journey mapping is all about stepping inside your customers' shoes and uncovering what they experience.

The objective of mapping your customer journey is to understand

[+] Where they want to go

[+] Why they want to go there

[+] What are their limitations?

[+] What are their challenges?

[+] How do they research?

[+] What problems do they need to solve?

[+] How do these problems affect them?

[+] What do they want to avoid?

[+] What do they want to achieve?

Next, you’ll step into the shoes of your audience to understand the journey they’re on, how your brand fits into their lives, and how to ask questions to uncover their needs and emotions.

Finally, you’ll learn how customer journey mapping facilitates the design of the user experience in order to shape their perceptions about you, your brand, and how you can impact their lives.

For more brand strategy resources and downloads visit ⁠https://brandmasteracademy.com/

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085 | Personal Branding Strategy

085 | Personal Branding Strategy

By the end of this episode, you’ll be armed with the most effective personal branding strategy that you can use to build your personal brand in 2021, 2030, 2040, 2050, and beyond.  👉 Learn more: ⁠htt...

8 Apr 20217min

084 | 21 Customer Journey Touchpoints

084 | 21 Customer Journey Touchpoints

By the end of this episode, you’ll have a detailed overview of the touchpoints on your customer journey map so you can design and experience every interaction.  👉 Learn more: ⁠https://brandmasteracad...

6 Apr 20219min

083 | 9 Brand Storytelling Strategies

083 | 9 Brand Storytelling Strategies

By the end of this episode, you’ll have 9 brand storytelling strategies that will help you to create a brand story to captivate your audience and draw them in.  👉 Learn more: ⁠https://brandmasteracad...

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082 | Personal Branding 101

082 | Personal Branding 101

By the end of this episode, you’ll have the fundamentals of personal branding and the understanding of personal brand strategy to build a personal brand in 2021 and beyond.  👉 Learn more: ⁠https://br...

1 Apr 202113min

081 | Brand Storytelling Strategy Red Bull

081 | Brand Storytelling Strategy Red Bull

By the end of this episode, you’ll have a clear understanding of how master brand storyteller red bull uses storytelling in their marketing strategy to captivate their audience.  👉 Learn more: ⁠https...

30 Mars 20217min

080 | Map Your Customer Journey

080 | Map Your Customer Journey

By the end of this episode, you’ll have an 8-step template to map your customers' journey and design a user experience that will influence your audience to become customers.  👉 Learn more: ⁠https://b...

27 Mars 202112min

078 | Brand Personality Traits

078 | Brand Personality Traits

By the end of this episode, you’ll have a 7-step process that you can use within your brand strategy development processes to define brand personality traits and build a brand with character.  👉 Lear...

23 Mars 20217min

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