080 | Map Your Customer Journey

080 | Map Your Customer Journey

By the end of this episode, you’ll have an 8-step template to map your customers' journey and design a user experience that will influence your audience to become customers.

👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠

First, you’ll learn what customer journey mapping is how it impacts your brand strategy, and the way you build your brand.

Next, you’ll learn about the relationship between branding and marketing and how your customer journey map plays a strategic role in aligning these two important strategies.

Next, I’ll give you a very relatable customer journey map example, which will provide clarity for how you can design your user experience.

Then you’ll learn about the importance of the human brand persona before we jump into the 8-step customer journey map framework. And that is your 8-step customer journey map template. Use it to design a user and customer experience that will excite and impress them at every touchpoint on the customer journey.

For more brand strategy resources and downloads visit ⁠https://brandmasteracademy.com/⁠

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149 | Keller’s Brand Equity Model Explained (CBBE Resonance Pyramid)

149 | Keller’s Brand Equity Model Explained (CBBE Resonance Pyramid)

By the end of this episode, you’ll understand what Keller’s brand equity model is and how it’s used to achieve and measure brand resonance.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master...

9 Sep 20216min

148 | How To Use A Multibranding Strategy (With Top Brand Examples)

148 | How To Use A Multibranding Strategy (With Top Brand Examples)

By the end of this episode, you’ll know how multibranding works and when to use a multi-branding strategy.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠  First, you’ll discove...

7 Sep 20216min

147 | What Is A Brand Extension Strategy? (+ Good And Bad Examples)

147 | What Is A Brand Extension Strategy? (+ Good And Bad Examples)

By the end of this episode, you’ll know what a brand extension strategy is, and how to use it to expand and grow brands across multiple categories and sectors.  👉 Learn more: ⁠https://brandmasteracad...

4 Sep 20217min

146 | How To Define Your Core Brand Value

146 | How To Define Your Core Brand Value

By the end of this episode, you’ll understand the strategic role of core brand values and the steps required to develop them.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠  Fi...

2 Sep 202110min

145 | 7 Branded House Examples For Your Brand Architecture

145 | 7 Branded House Examples For Your Brand Architecture

By the end of this episode, you’ll have 7 branded house examples you can use for inspiration when developing your brand architecture and brand strategy.  👉 Learn more: ⁠https://brandmasteracademy.com...

31 Aug 20219min

144 | 8 Types Of Branding For Your Brand Strategy (+ Examples)

144 | 8 Types Of Branding For Your Brand Strategy (+ Examples)

By the end of this episode, you’ll have 8 different types of branding used by professional brand strategists to provide clarity and structure to the brands they build.  👉 Learn more: ⁠https://brandma...

28 Aug 202111min

143 | How To Create A Brand Positioning Strategy?

143 | How To Create A Brand Positioning Strategy?

By the end of this episode, you’ll have the processes and frameworks to create a brand positioning strategy for your brand.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠  Firs...

26 Aug 20219min

142 | How To Write A Mission Statement (Top Brand Examples)

142 | How To Write A Mission Statement (Top Brand Examples)

By the end of this episode, you’ll know how to write a brand mission statement for your business.  👉 Learn more: ⁠https://brandmasteracademy.com/brand-master-podcast/⁠  First, we’ll cover the brand s...

24 Aug 20216min

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