The Power Of Apology In Corporate Culture: Lessons From Ray Hennessey Of Vocatus (#51)

Have you ever made a mistake at work or negatively impacted others at your company? It’s possible to turn these challenging situations into inflection points of opportunity to build back trust, strengthen corporate culture, and in some cases, keep your company out of the courtroom. For practical ideas on how to turn these challenges into opportunities, we've called in Ray Hennessy, Chief Executive Officer of Vocatus.

Highlights

[3:08] Why corporate America is bad at apologizing and how apologies can be beneficial

[5:10] The art of effective, appropriate apologies and the accountability that has to come with it

[11:27] Having a framework for personal accountability

[15:29] Bad apologies

[18:49] Creating a culture of apology and accountability

[23:25] Responding to exterior cancel culture attacks on employees and fostering apology

[28:20] Mediating conflict with a dialog where nobody needs to apologize

[32:27] Apologies related to C-suite bad behavior

[37:11] Aligning external messaging with an internal culture of accountability

[40:00] Cultures that support vulnerability

Guest Bio

Ray Hennessey, CEO, Vocatus

Ray Hennessey is the Chief Executive Officer and Executive Partner of Vocatus, a consulting firm for corporate and executive visibility. Ray has counseled and advised Fortune 500 and Inc. 5000 CEOs in messaging, marketing, and executive visibility. He was a financial news commentator on CNBC and CBS News and helped launch the Fox Business Network. Ray's book, “Beyond Sorry, How to Own Up, Make Good and Move Forward After a Crisis” was released in early 2024.

Links

https://www.linkedin.com/in/ray-hennessey-0605112/

https://vocatusllc.com/home/

https://www.hrmorning.com/articles/high-performing-teams/

https://www.hrmorning.com/conflict-in-the-workplace-2/

https://www.hrmorning.com/articles/better-workplace-communication/

Beyond Sorry: How to Own Up, Make Good, and Move Forward After a Crisis

Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon https://www.amazon.com/dp/1119768713

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