Episode 24: Aaron Woods, Senior Manager of Customer Success at LaunchDarkly (with special guest John Egan)
10KMedia Podcast21 Juni 2022

Episode 24: Aaron Woods, Senior Manager of Customer Success at LaunchDarkly (with special guest John Egan)

Adam sits down with Aaron to discuss customer support vs. customer success, the importance of being proactive to reduce churn, and ultimately why every modern organization needs a strong customer-centric culture. John Egan joins the conversation to talk about the importance of customer signals when it comes to incident response.

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Avsnitt(72)

Episode 71: Rob Zuber, CTO of CircleCI

Episode 71: Rob Zuber, CTO of CircleCI

Adam sits down with Rob to discuss CI/CD, building valuable software, and how AI is changing how businesses deliver value to their customers.

29 Apr 35min

Episode 70: Joe Sullivan, CEO of Joe Sullivan LLC

Episode 70: Joe Sullivan, CEO of Joe Sullivan LLC

Adam sits down with Joe to discuss the infamous Uber breach, the importance of transparency in incident response, and why runtime is the word of the year in 2026.

12 Mars 59min

Episode 70: Joe Sullivan, CEO of Joe Sullivan Security LLC

Episode 70: Joe Sullivan, CEO of Joe Sullivan Security LLC

Adam sits down with Joe to discuss his time as a security executive at Meta and Uber, the infamous Uber security breach that happened in 2016, and why runtime is the word of the year for cybersecurity...

12 Mars 59min

Episode 69: Robert Brennan, CEO & Co-Founder of OpenHands

Episode 69: Robert Brennan, CEO & Co-Founder of OpenHands

Adam sits down with Robert to discuss LLMs, how software development is changing, and the importance of open source.

25 Feb 31min

Episode 68: Emmanuеl Straschnοv, CEO & Co-Founder of Bubble

Episode 68: Emmanuеl Straschnοv, CEO & Co-Founder of Bubble

Adam sits down with Emmanuel to discuss bootstrapping vs. fundraising, the benefits of combining vibe coding with a visual programming interface, and how to build a community.

15 Dec 202546min

Episode 67: Guy Eisenkot, CEO & Co-Founder of Baz

Episode 67: Guy Eisenkot, CEO & Co-Founder of Baz

Adam sits down with Guy to discuss AI code reviews, startup life, and why PLG seems to be dead.

11 Dec 202526min

Episode 66: Tucker Callaway, CEO of Mezmo

Episode 66: Tucker Callaway, CEO of Mezmo

Adam sits down with Tucker to discuss Mezmo's rebrand, the role of AI agents in SRE, and the importance of active telemetry.

14 Okt 202538min

Episode 65: Shashank Pradhan, Senior Product Manager at Honeycomb

Episode 65: Shashank Pradhan, Senior Product Manager at Honeycomb

Adam sits down with Shashank to chat about the typical day for a product manager, balancing immediate customer requests with long-term vision, and why doubling down on enthusiastic customers is more i...

1 Okt 202540min

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