SPECIAL: Building a People Analytics Function in a Humanitarian Organisation (Interview with Sophie Rwegera Khadhraoui)

Welcome to the fifth of our series of summer special episodes of The Digital HR Leaders Podcast that collectively provide an outside in perspective on HR.

People Analytics is the fastest growing part of HR and prior to the arrival of the COVID-19 pandemic, was named by HR practitioners themselves as one of four trends in LinkedIn's annual global talent trends report that were most likely to impact on how their organisations hire, develop and retain their workforces in 2020. During the crisis People Analytics has been further elevated as companies strive for insights and data to drive employee safety and wellbeing, understand the impact of remote work and create their return to the workplace plans. Many practitioners and leaders in the People Analytics space have no previous experience of working in HR.

My guest on this week's episode of The Digital HR Leaders Podcast is Sophie Rwegera Khadhraoui. When she took on the challenge of setting up the People Analytics function at the International Committee of the Red Cross in 2017, Sophie had a background in Finance, and Operations, but not HR. Sophie quickly established that in a humanitarian organisation, the key people related requirement is to ensure the right people are on the ground at the right time to support the ICRC’s critical humanitarian work in conflict zones.

In our conversation, Sophie and I discuss:

• How she set up the People Analytics function, identified priorities and delivered the first use cases
• How the team evolved and developed its skills over the three years Sophie was at the helm
• Tips for other People Analytics Leaders who run small teams
• The steps Sophie took to help up-skill the wider HR community at the International Committee of the Red Cross
• How her experience in People Analytics is supporting her in her new role as HR Partner for the Near and Middle East Region at the Red Cross

This episode is a must listen for anyone interested in how to set up and develop a People Analytics team and the unique challenges involved in leading a small team in a humanitarian organisation. So that is CHRO’s, Senior HR Leaders and anyone in a People Analytics or HR Business Partner role.

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