How People Data Can Drive Better Business and Employee Outcomes (Interview with Chin Yin Ong)

When I was in Singapore a couple of years ago I had the pleasure of visiting Grab, one of Southeast Asia's largest and most innovative technology companies and spending time with the guest on this week’s episode, Head of People Operations, Chin Yin Ong and some of her talented team. With a background in sales and marketing, a psychology degree and a passion for using technology and analytics to drive better outcomes for the business and its workforce, Chin Yin is the epitome of the Chief People Officer as a catalyst for growth. Chin Yin combines her role as Head of People with running the technology solutions team, which as you will hear, capitalises on the technology Grab has developed for its customers to enhance the work experience for Grabbers, which is Grab's name for its employees. I know you will enjoy listening to some of the innovations that Chin Yin and her team are driving at the tech firm.

In our conversation Chin Yin and I discuss:

• How to keep employees engaged and connected during the crisis
• Examples of how people data is driving better business and employee outcomes at Grab
• How to infuse HR professionals with the skills required to be more data-driven and achieve the optimal combination of head, heart and gut
• The rise of micro learning and the impact on skills
• Why the 2020s is set to be the golden age for HR

This episode is a must listen for anyone interested or involved in employee experience, people analytics, HR technology and business outcome driven HR. So that is business leaders, CHROs and anyone in a people analytics, workforce planning, recruiting or HR business partner role.

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