When It All Goes Wrong: Effective Conflict Resolution

When It All Goes Wrong: Effective Conflict Resolution

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00:01:18 In an article published in the Journal of Managerial Sciences in 2009

00:01:48 The Different Types of Conflict

00:02:02 Not all conflict is the same—take a look at some variants: Affective Conflict

00:02:23 Substantive Conflict

00:02:45 Conflict of Interest

00:03:02 Retributive Conflict

00:03:19 Conflict in Values

00:03:33 Goal Conflict

00:03:39 Displaced Conflict

00:04:29 The Thomas Kilmann Model

00:05:34 1. Competing

00:06:22 2. Avoiding

00:07:17 3. Accommodating

00:08:01 4. Collaboration

00:08:48 5. Compromising

00:09:36 VOMP

00:09:58 Ventilation

00:10:48 Ownership

00:11:53 Moccasins

00:12:20 Plan

00:14:24 Uh Oh—We Talked and There’s Still Conflict

00:15:21 How to Master High-Stakes Discussions and Stabilize Intense Emotions

00:19:17 How to Navigate a Crucial Conversation

• Conflict is inevitable whenever people differ, but it can be managed with grace and tact. Try to understand the type of conflict: affective, substantive, conflict of interest, retributive, conflict in values, goal conflict, or displaced conflict from somewhere else.

• According to the Thomas Kilmann model, people come into conflict simply because they have different ideas, values, motivations, or wants. There are five conflict-resolution strategies according to degree of empathy and assertiveness: competing, avoiding, accommodating, collaborating, and compromising. Each has pros and cons and is best used in specific circumstances. Compromising (medium assertiveness and medium empathy) is usually a good bet all around.


#Affective #Collaboration #Compromising #Conflict #CrosbyKerrMinnoConsulting #DisplacedConflict #Emotion #Empathy #GoalConflict #Kilmann #ProfessorAbdulGhaffar #QurtubaUniversity #RalphKilmann #RetributiveConflict #ThomasKilmann #Ventilation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoSpeakEffectively #WhenItAllGoesWrong:EffectiveConflictResolutionPatrickKing

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The Body, The Face, And Clusters

The Body, The Face, And Clusters

Finally, we get right into the thick of it. How can we read and analyze people just through sight and observation? We cover two primary aspects: facial expressions and body language. It’s important to note that though many aspects have been scientifically proven (with physiological origins), we can’t say that simple observations are foolproof. It can never be definitive because there are too many external factors to take into account. But we can better understand what typical things to look for and what we can glean from them.We use two types of facial expressions: micro- and macroexpressions. Macroexpressions are larger, slower, and more obvious. They are also routinely faked and consciously created. Microexpressions are the opposite of all of those things: incredibly quick, almost unperceivable, and unconscious. Psychologist Paul Ekman identified a host of microexpressions for each of the six basic emotions and in particular has also identified microexpressions to indicate nervousness, lying, or deception.Hear it Here - https://bit.ly/readpeoplekingShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#DetectLiars #FacialExpressions #Macroexpressions #Microexpressions #PaulEkman #TheBody #TheFace #AndClusters #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoReadPeopleLikeaBook

2 Maj 202214min

A Skeptic’s View

A Skeptic’s View

One methodical way to seek truth and simulate curiosity is by embracing skepticism. No, it’s not about being cynical or simply refusing to believe what people tell you. Rather, it’s refusing to blindly believe what people tell you and requiring evidence and facts. In this way, a skeptic is quite similar to a scientist utilizing the scientific method. No answer is required here, and only understanding is sought. Skepticism requires slowing down your thoughts and thinking like a scientist.Hear it Here - https://adbl.co/3n6a2fzShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#ConfirmationBias #Cynicism #IndependentThinker #IntellectualHonesty #Skeptic #Skepticism #ASkeptic’sView #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TheIndependentThinker

28 Apr 202210min

How To Own Your Emotions

How To Own Your Emotions

• The purpose of all communication, whether we know it or not, is to meet our needs. We can become better communicators (and improve our relationships) if we learn to properly understand, take responsibility for, and meet our own needs before we approach others. We can also improve communication by learning to proactively meet our own needs. • We can take steps to minimize or remove the obstacles standing in the way of effective communication. • Obstacle 1 is not knowing ourselves and projecting our own issues or unmet needs onto other people, causing conflict. We can address this by noticing when we have a strong, automatic reaction or resistance, and becoming curious about it rather than going into reactivity. Hear it Here - https://bit.ly/IntentionalCommunicationKingShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#CarlJung #IntentionalCommunication #HowToOwnYourEmotions #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #IntentionalCommunication

25 Apr 202214min

Defense Of The Ego Is A Nasty Habit

Defense Of The Ego Is A Nasty Habit

Loss, rejection, uncertainty, discomfort, humiliation, loneliness, failure, panic . . . all of these can be defended against using certain mental tricks. These mechanisms are there to protect us from experiencing negative emotions. They work in the moment, but in the long run, they are ineffective since they rob us of the opportunity to face, accept, and digest inevitably negative emotions as they crop up. Hear it Here - https://bit.ly/readpeoplekingShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#AnnaFreud #DefenseMechanisms #SigmundFreud #DefenseOfTheEgoIsANastyHabit #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoReadPeopleLikeaBook

21 Apr 202210min

Curious As A Cat

Curious As A Cat

The first and most natural way to probe below the surface is through cultivating curiosity. There are five types of curiosity, each of which can be a motivation for asking questions: joyous exploration, deprivation sensitivity, stress tolerance, social curiosity, and thrill-seeking. However, curiosity will rarely come easily or naturally, especially about things we don’t have an innate interest in. So, we need to generate that same approach through other methods.Hear it Here - https://adbl.co/3n6a2fzShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#Curiosity #GeorgeMasonUniversity #IndependentThinker #Kashdan #MentalModels #StressTolerance #ToddBKashdan #CuriousAsACat #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TheIndependentThinker

18 Apr 202211min

Defense Of The Ego

Defense Of The Ego

Finally, we come to defense of the ego. This is one of our most powerful motivators, but it is mostly unconscious. Simply put, we act to guard our ego from anything that would make us feel psychologically less. In doing so, it is so powerful that it allows us to bend reality and lie to ourselves and others—all outside of our conscious awareness. Defense mechanisms are the ways that we avoid responsibility and negative feelings, and they include denial, rationalization, projection, sublimation, regression, displacement, repression, and reaction formation, to name a few. When you know the ego is in play, it often takes front stage over other motivations.Hear it Here - https://bit.ly/readpeoplekingShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#DefenseMechanisms #DefenseOfTheEgo #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoReadPeopleLikeaBook

14 Apr 20228min

Acts Of The Amorous Nature

Acts Of The Amorous Nature

• At this point in the book, you may have a better understanding of how to reach your goal of mating. However, in reality, your goal is sustained mating within a relationship. How can you make sure the sex is good enough to do that? • Many sex tips focus on either specific techniques or exploring kinks to improve your sex life, but that’s not what really matters. Studies have shown eight specific elements of great sex: presence, connection, intimacy, communication, authenticity, bliss, exploration, and vulnerability. This is empowering because it means literally everyone has the ability to be a great lover; it just takes time, energy, and attention.Hear it Here - https://bit.ly/ScienceOfAttractionShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#DarkerFetishes #EmotionalBond #Intimacy #Kleinplatz #ResearcherPeggyKleinplatz #ActsOfTheAmorousNature #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TheScienceofAttraction

11 Apr 20227min

Battle Social Influence

Battle Social Influence

The last way we must struggle to keep an open mind and clarity of thought is concerning our social influences. The people around us can determine what we think and do, no matter how hard we try. This was proved in the Asch Conformity Test and the Milgram Shock Experiment. It doesn’t matter how open-minded you are; your environment can push you strongly in one way despite your best intentions.Hear it Here - https://adbl.co/3n6a2fzShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#Asch #AschConformityExperiment #ConfirmationBias #Conformity #Milgram #SolomonAsch #StanleyMilgrams #SwarthmoreCollege #YaleUniversity #BattleSocialInfluence #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TheIndependentThinker

8 Apr 202215min

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