How Tourism Kelowna Uses AI Chatbots for Enhanced Visitor Support
The Tourism AI Podcast18 Juli 2024

How Tourism Kelowna Uses AI Chatbots for Enhanced Visitor Support

In this episode, Steve Small from Tourism Kelowna discusses the integration of AI chatbots to improve visitor engagement and customer support. He explains the independent development of their chatbot from city initiatives, its functionalities, and the seamless integration with live chat to provide 24/7 assistance. Learn about the benefits, challenges, and future prospects of AI in the tourism sector, along with practical advice for other DMOs considering similar technological advancements.

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