Ep. 36 Creating Wow Moments: how to scale and provide excellent customer service

How does customer feedback serve as a catalyst for new business initiatives?Melina Dimoula gives an in-depth look at her role as a Business Development Manager by sharing examples of features she’s brought to market based on customer feedback.She explains how being a part of the Global Business team is more than just responding to feedback. It’s about prioritisation, profitability analysis, and smart negotiation.In this episode, Alex and Melina discuss:- What goes into being a Business Development Manager- Prioritising customer feedback for new Revolut features, like Bizum for customers in Spain- The process behind deciding which features to bring to market- Other recent features Melina’s team helped launch, such as cash deposits in the UK- How to approach and deliver on large-scale projects- Adapting strategies when unexpected challenges arise- What made Melina decide to join Revolut and what she’s gained since working here- How to build mutually beneficial partnerships in business- Her view on compromise when it comes to deal-making- Measuring your own success while driving change and business impact

6 Mars 22min

A Krakow native, Arek Biela, shares his experience building a career in a leading fintech as a Lead Software Engineer in one of Europe’s tech hubs.He’s not only participated in Revolut’s 10X growth by developing Android functionality for several features, but he’s also had a hand in shaping hiring processes, so engineers can have a better candidate experience.In this episode, Alex and Arek discuss:- Arek’s start as an Android Engineer at Revolut - Biggest challenges he’s faced while being a part of 10X growth- How his perspectives on engineering and problem-solving have evolved- What you need to overcome when building tech at scale to see your career grow- Arek’s story of persistence to push boundaries and lead by example- Insight into how Revolut’s Engineering team balances speed with quality- Shaping the hiring process for engineers- How finding the best talent goes beyond technical skills- The importance of demonstrating ownership and teamwork capabilities- Krakow’s developing tech community and Arek’s tips to get more involvedFollow Revolut Insider on Instagram: ⁠https://revolut.la/RevolutInsider⁠View open career opportunities at Revolut: ⁠https://revolut.la/Careers⁠

20 Feb 18min

As a product leader, Francesco Bovo gives an overview of his approach to simplifying the complex when it comes to product design, and how building products starts with creating a seamless customer experience. From his contribution on the Donations team to connecting customers with causes they care about, to developing RevPoints that lets customers earn rewards, Francesco’s work focuses on creating products that drive meaningful impact. In this episode, Alex and Francesco discuss: - His early learnings in product about creating a seamless user experience - How Francesco led the Donations team to connect customers with diverse causes - One skill Francesco thinks is necessary for product professionals  - Developing Revolut’s loyalty programme — RevPoints — and how it rewards customers - Whether an easy-to-use rewards system can change the way customers use Revolut  - Francesco’s mindset behind simplifying the complex and the creative art of giving back - The importance of focusing on product simplicity in a chaotic, digital world - Empathy’s integration into products and Revolut’s Never Settle approach on quality - AI and new technologies playing a role in product design - How Francesco finds his own inspiration to continue building products that help people around the world Follow Revolut Insider on Instagram: ⁠https://revolut.la/RevolutInsider⁠ View open career opportunities at Revolut: ⁠https://revolut.la/Careers⁠

5 Feb 15min

Rachel Nelson, Recruitment Manager, shares how the Bar Raiser interview sets the standard for finding talent that aligns with Revolut’s company culture. From her role in global recruitment, she talks about what makes working at Revolut so rewarding and offers practical tips and advice to excel in the Bar Raiser stage of the hiring process. In this episode, host Alex Carril and Rachel discuss: - Rachel’s role as a Recruitment Manager - What she enjoys most about working at Revolut - Being a people person and finding her path in recruitment - How an internship can give you the skills and experience for a successful career - Why she decided to join Revolut and work on global recruitment efforts - Revolut’s skills-based approach to attract diverse talent - How global recruitment promotes thought diversity and leads to a global brand - Rachel breaks down the Bar Raiser interview and how it relates to company culture - What to expect and her top tips to succeed during this recruitment stage - How her bouldering hobby parallels her professional work Follow Revolut Insider on Instagram: ⁠https://revolut.la/RevolutInsider⁠View open career opportunities at Revolut: ⁠https://revolut.la/Careers⁠

23 Jan 23min

What does it take to be revolutionary? In this special episode, host Alex Carril sits down with Sophie Tea — a true industry disruptor and revolutionary artist — to chat about smashing traditional barriers and making art more accessible. Sophie’s story is about rewriting the rules — a philosophy that resonates with how Revolut approaches the future of finance: bold thinking, fresh ideas, and limitless potential. In this episode, Alex and Sophie discuss:  - How it feels to be named a revolutionary artist - The motivation behind her art direction - Redefining traditional spaces and breaking down barriers - Sophie’s start and journey into the art world - The impact building confidence has to inspire future leaders - Balancing the creative and business sides of entrepreneurship - Sophie’s advice to aspiring artists - What inspired Charity Shop Hunt - Technology’s influence in the art space - How being an industry disruptor is key to being revolutionary Follow Sophie Tea on Instagram: @sophieteaart Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider⁠ View open career opportunities at Revolut: ⁠https://revolut.la/Careers⁠

9 Jan 19min

How does a foundation in the military drive success in a high-performance work culture? Jonathan Beaney, Head of Talent Acquisition at Revolut, has honed the art of reinvention — and he’s sharing how ambition and a passion for growth shaped his journey. From the Royal Marines to corporate leadership, Jonathan reveals his insights on thriving in a high-performance culture, standing out in performance reviews, and balancing career success with parenthood. In this episode, host Alex Carril and Jonathan discuss: - Settling in to his most recent role as Head of Talent Acquisition - What fuels his drive to change roles and pursue his career goals - How Revolut recognises and rewards employees who aim high - The high-performance culture at Revolut - Tips for employees to stand out during quarterly performance reviews - Advice to take more control of your professional growth - Jonathan’s experience in the Royal Marines and why he decided to join - The transition to civilian life and starting in the corporate world - Strategies to manage work-life balance as a parent - Discovering potential in unexpected paths Follow Revolut Insider on Instagram: ⁠https://revolut.la/RevolutInsider⁠ View open career opportunities at Revolut: ⁠https://revolut.la/Careers

5 Dec 202423min

On this celebratory episode about reaching 50 million customers worldwide, host Alex Carril sits with Antoine Le Nel, Chief Growth and Marketing Officer, to break down what this achievement means for Revolut. Antoine shares the vision behind the 2-day milestone event, where revolutionary leaders from various industries will take the stage to inspire and reflect Revolut’s spirit of innovation. In this episode, Alex and Antoine discuss: - Antoine stepping into his new role since his last appearance on episode 1 - Reaching 50 million customers and what it means for Revolut - Key factors behind Revolut’s success and strategies for growth - Why this milestone motivates us to continue pushing boundaries - How customer engagement varies across locations - Antoine’s “snackable” product analogy that leads to building trust - What’s next for Revolut and going beyond banking - The rationale behind the 50 million customer event in London - Why the revolutionary guests were chosen to take part - Why companies like Candy Crush and Revolut experience such growth Follow Revolut Insider on Instagram: ⁠https://revolut.la/RevolutInsider⁠ View open career opportunities at Revolut: ⁠https://revolut.la/Careers⁠

21 Nov 202418min

What does global mobility mean in today’s world of remote work? Isabel Rodriguez, Global Mobility People Partner, provides ‌insights into how remote work supports flexibility and shapes Revolut’s dynamic, global workplace. From temporary work-abroad policies to engagement trips, Isabel explains the ways Revolut helps employees stay connected and engaged in a remote-first environment, and how global mobility makes it possible. In this episode, Alex and Isabel discuss: - An overview of what global mobility covers and how it drives flexibility for employees - Isabel’s travel experiences that shaped her global mobility journey - How global mobility actively supports Revolut’s approach to remote work - The pros and cons of a remote-first model - Tips to make the most of remote working and build relationships with colleagues - Revolut’s expanded Temporary Work from Abroad policy explained - Why Revolut offers this benefit for employees and how it adds value - How engagement trips strengthen team bonds in a remote environment - The relocation support provided by the Global Mobility team - Their views on global mobility and remote working Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

7 Nov 202415min