Ep. 36 Creating Wow Moments: how to scale and provide excellent customer service

What goes into building a next-level people platform? Andrei Oprisor, Head of Product for Revolut People, and Joseph Baugh, Head of Operations for Revolut People, sit down with host Alex Carril to share how this cutting-edge platform is transforming HR and recruitment management for businesses. In this episode, Alex, Andrei, and Joe discuss: - An overview of Revolut People - How Revolut People was developed by Andrei - The 3 main features that make up Revolut People - A look into Andrei’s career as an engineer - How Joe started at Revolut in the Recruitment department - The long-term goal for Revolut People - Andrei’s experience relocating with Revolut to the UK - Joe’s tips for starting in a new workplace - How to follow in Revolut’s footsteps using Revolut People - Joe and Andrei share future horizons for themselves and the platform To find out more about Revolut People, visit revolutpeople.com. Revolut People is only available in the UK and EEA. T&Cs apply. Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

24 Okt 202426min

From developing groundbreaking credit features to overcoming challenges in a regulated industry, Marc Saade, Head of Product for Credit, shares his inside view of the credit revolution that’s happening at Revolut. Marc shares with host Alex Carril how his fascination with simplifying the complex has shaped his career and led him where he is today — innovating in the credit space. In this episode, Alex and Marc discuss: - What goes into being Head of Product for credit-related features - The basis for coming up with new features - How new credit features get out to market - Marc’s journey starting at Revolut and originating credit features - The impact since launching loans in 2020 - Embracing regulations from a global perspective to scale successfully - Challenges Marc has overcome while working with credit products - Why going back to basics is important when problem-solving - Marc’s advice to those considering a career in product development - What’s next for Revolut regarding credit-related features Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

10 Okt 202422min

How do engineers make behind-the-scenes technology feel like magic for customers who tap a few buttons? Senior Backend Engineer, Mila Voronaia, breaks down how engineering is a creative process — taking abstract ideas and turning them into innovative solutions. From collaborating with team members to listening to customer feedback, she explains how this technical creativity shapes the financial features for Revolut Business. Mila gives an inside look into Revolut’s engineering department and shares advice for other artistic people who are interested in a tech-focused career. In this episode, Alex and Mila discuss: - Mila’s day-to-day as an engineer at Revolut - How she collaborates with team members to enhance features - The importance of listening to customer feedback - What Mila and her team are working on for Revolut Business - Skills necessary to succeed as an engineer  - What engineers can expect when working at Revolut - Common steps in the recruitment process for engineers - Mila’s professional journey into the world of engineering - Her advice to people considering a career in this field - How engineering is a creative process, turning ideas into tangible magic Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

26 Sep 202417min

How does business development influence a company’s profitability? To kick off season 2, host Alex Carril sits down with David Tirado, our Vice President of Global Business. Together, they explore how strategic decisions and effective leadership can drive sustainable growth while keeping customer value at the forefront. David shares key skills and insights that help him prioritise impactful projects, scale a global company, and create valuable partnerships within the industry. In this episode, Alex and David discuss: - What goes into being the VP for Global Business - How David is making an impact to sustainably scale Revolut - His journey at Revolut, starting as a developer and progressing his way up - What David finds exciting about the future of his role - Applying transferable skills into new roles in different functions - 3 key skills David puts into practise to find success - The approach to profitability for a global company - What goes into prioritising new projects - Common mistakes that businesses make - David’s deal-making tips to build win-win partnerships when negotiating Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

12 Sep 202426min

On the final episode of our first season, host Alex Carril talks with Daniel Watkins, Head of Regulatory Compliance, about the importance of this department. Dan talks about his current job and how he started at Revolut. He shares his thoughts on managing risk and protecting millions of customers around the world. In this episode, Alex and Dan discuss: - The role of Regulatory Compliance within a financial services company - How risk plays into Dan’s role as Head of Regulatory Compliance - What goes into protecting over 45 million customers around the world - How customers can stay informed in a consumer market - Dan’s career journey and why he decided to join Revolut - The entrepreneurial spirit that exists within Dan and Revolut - A typical day for Dan as Head of Regulatory Compliance - Coordinating controls with a global presence - Challenges Dan has faced and lessons learned along the way - Dan’s moments of success and why he likes working at Revolut Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

25 Juli 202424min

How do you look at what you have today to get to something better? Manuel Soto, Head of Operations for Revolut Business, chats with host Alex Carril about how creative problem-solving is at the core of a company’s success, and how we do it at Revolut. From the process of developing new features, to advice on how to best manage a team, Manuel gives insight into his role in operations and how he’s contributed to Revolut Business’ exponential growth over the past few years. In this episode, Alex and Manuel discuss: - How Manuel found his way from being a consultant to working at Revolut - What goes into being an Operations Manager at Revolut - Skills that have helped Manuel find success when it comes to problem-solving - The strategy for staying on top of the latest trends and developments - Revolut Business features solving problems for business of all sizes - The process behind prioritising new features or expanding into new markets - Embodying the Never Settle mindset to come up with better solutions - How to stand out in interviews or when starting at Revolut - Why dynamic relationships between businesses and customers are crucial - Manuel’s approach to measuring personal and professional success Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

11 Juli 202428min

How do you start anew when you weren’t expecting change in the first place?    Kateryna Bannikova, Lead Recruitment Manager, shares her story of being displaced by the ongoing war in Ukraine.  While she had to find a home in a new country, she managed to regain a positive outlook on life, while growing her career at Revolut. As a recruiter for the engineering department, Kate gives her expertise on the recruitment process and ways to stand out on your CV and during interviews. Hear her inspiring story as a refugee and how she’s opening doors for others through Revolut’s Relocation Programme. In this episode, host Alex Carril and Kate discuss: - Her extensive people experience working from cruise ships to tech companies - How Kate’s life unexpectedly changed when the war broke out in Ukraine - Finding her way in England and starting a new career at Revolut - Revolut’s remote working policy that allows her to manage her work-life balance - Kate's advice for those in a similar situation or starting anew - Searching for top talent and supporting engineers with Revolut’s Relocation Programme - The skills recruiters are looking for in engineering candidates - How to outline the recruitment steps for the Engineering department - Tips to prepare for hiring stages, including technical interviews - What Refugee Awareness Month means to Kate Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

27 Juni 202428min

How can companies support LGBTQIA+ employees? As a committee member of Revolut’s Pride guild, João Duarte shares how Revolut is creating a safe space and what companies can do to better support their LGBTQIA+ employees. With his experience in social work and non-profit organisations, João applies his ability to provide support in his role as a Team Lead for the Financial Crime department. He uses these skills to guide and motivate team members, who protect millions of customers around the world from potential financial risks. In this episode, host Alex Carril and João discuss: - The many ways João supports people around him - What goes into being a Team Lead at Revolut - How the Financial Crime department keeps customers safe - Using autonomy and empathy to Deliver Wow Motivating employees through difficult situations - Creating a safe space at Revolut for LGBTQIA+ employees - João’s role within the Pride Guild, and how it’s helped to uplift team members - Why being active in your community is important and how to get involved - João’s views on companies’ involvement during pride events - Being your authentic self at work and how companies can support LGBTQIA+ employees Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

13 Juni 202425min