Ep. 36 Creating Wow Moments: how to scale and provide excellent customer service

What goes into building the career you’ve always dreamed about? As the Head of Sales for Spain and Portugal, Elisabet Girvent Valls knows what goes into crafting the career you want for yourself. Elisabet tells host Alex Carril how staying true to your life's vision can help you achieve your career and family goals. She discusses her journey, from how she found herself in the world of sales to living in several countries in search of new challenges. In this episode, Alex and Elisabet discuss: - How Elisabet found herself in the world of sales - The traits she attributes to her success - What motivates Elisabet to continue her sales career - Revolut’s values of Never Settle and Get it Done - The opportunity that Elisabet couldn’t pass up on - Why you should say yes to an interview - How sales training could benefit employees and companies - The fast pace and results-driven mindset at Revolut - Lessons learned while being a parent and managing your career - How knowing what you want motivates you to achieve your dreams Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

30 Maj 202428min

From getting to know Revolut early on as a payments business partner, Hugh Kingdon, now former Vice President of Payment Operations, saw the company grow from 13 employees to 10,000 with over 40 million customers worldwide. Now, as the first person to retire from Revolut, Hugh sits with host Alex Carril to recount his early memories with the company, what legacy he’s leaving behind as he waves goodbye, and advice to current and future leaders in the fintech industry. In this episode, Alex and Hugh discuss: - The unique passion and drive of Revoluters - How Revolut stands out amongst its peers - One of the secrets to Revolut’s success - What made Hugh not retire the first time and start at Revolut - Hugh’s career journey through payments and fintech - Key lessons learned from his extensive experience - How to make yourself in demand in your career - Advice to those thinking of moving into the fintech industry - When it’s time to make a career change - Tips for the fintech industry leaders of tomorrow Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

16 Maj 202428min

How do you make an impression during an interview for customer facing roles? Senior Recruitment Manager Stephanie Ewin shares her tips for achievement-driven individuals who want to join Revolut in a sales or services position, for example, as an account executive or support specialist. Plus, find out how Steph’s theatrical roots have helped during her career in recruitment. In this episode, Alex and Steph discuss: - Steph’s background in theatre, and how it applies to her role in recruitment - How to highlight your experience when applying in a new field or changing careers - What goes into recruiting for sales and services roles at Revolut - Qualities Steph looks for in candidates - A break-down of the hiring steps for customer facing roles - The live skills and role play interview stage in more detail - How to be memorable during an interview - Things you shouldn’t do during an interview, according to Steph - What Steph looks for in recruiters - Advice to those who play a part in a growing company Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

2 Maj 202417min

What goes into leading an engineering department at a global fintech? Wojtek Ptak, Head of Engineering for Revolut Business, sits down with host Alex Carril to outline how finding the right people — who Think Deeper, have a Never Settle attitude, and can keep up with Revolut’s ambitious plans — is at the core of what he does.  With an impressive career in engineering spanning over 20 years, Wojtek (pronounced “Voy-tech”) shares advice for fellow and future engineers on how to keep striving to be better, and highlights the inner workings of Revolut Business. In this episode, Alex and Wojtek discuss: - How starting at Revolut gave Wojtek a chance to unlearn and relearn - What goes into being the Head of Engineering at a global fintech - The goals behind the team at Revolut Business to Deliver Wow - How engineering is overlooked as a creative field - Advice for managers who work with engineers - Balancing the technical aspects of engineering with the interpersonal skills required to be an effective manager - Upcoming features and launches for Revolut Business customers - How an evolving industry and AI influence an engineer’s work - Advice for new and seasoned engineers from an engineering leader - Interview tips for engineers and what Wojtek looks for in potential candidates Follow Revolut Insider on Instagram https://revolut.la/RevolutInsider View open career opportunities at Revolut https://revolut.la/Careers

18 Apr 202429min

Why do over 40 million people have an account with Revolut? Mark Swan, Strategy & Operations Manager, explains how Revolut is changing the way the world does money, and why so many customers are choosing Revolut as their primary financial account. From holding different currencies to making international transfers effortless, Mark gives an insider’s perspective behind creating a seamless customer experience for those who want more from their money. In this episode, host Alex Carril and Mark discuss: - Revolut’s goal as a company - Developing key strategies, keeping customer-centricity in mind - How Revolut is disrupting the financial industry - An overview of Revolut account features - A common misconception about Revolut - What’s differentiating this growing fintech from competitors - Mark’s journey with the company and his biggest impressions - Business strategies that you can apply to your career - The approach that’s led Revolut to be a top player in financial services - Mark answers the question: Why Revolut? Follow Revolut Insider on Instagram https://revolut.la/RevolutInsider Learn more about having an account at Revolut https://revolut.la/LearnMore View open career opportunities at Revolut https://revolut.la/Careers

4 Apr 202422min

What’s the trade-off behind taking risks and reaping rewards? Twin sisters Hala and Rola Shalaby, who happen to both be Business Risk Managers, tell their ambitious story of taking risks to grow personally and professionally at Revolut. They also give insight into managing risk for a big business and advice on how to embody the Never Settle spirit to seek new opportunities and push your potential even further. In this episode, Alex, Hala, and Rola discuss: - Working alongside each other as twins - Finding new opportunities through career development - What goes into being Business Risk Managers at Revolut - How businesses can approach risks and develop strategies to prevent them - Managing work-life balance when working with your sibling - Their ambitious nature that emboldens them to take risks - The power of networking to advance in your career - Finding a balance to push past limits and try new things - Why overcoming rejection is part of following your dreams - Advice on how to stand out and be your own person Follow Revolut Insider on Instagram https://revolut.la/RevolutInsider View open career opportunities at Revolut https://revolut.la/Careers

21 Mars 202425min

Klaudia Dziergwa, Financial Crime Operations Manager, joins host Alex Carril to provide insights about managing a financial crime prevention team. As Chair of Revolut’s RevWomen guild, Klaudia also gives advice on how to be your own champion. In this episode, Alex and Klaudia discuss: - An overview of financial crime, its prevention, and importance for financial services companies - How Revolut stays ahead of financial crime - What it’s like being a FinCrime Operations Manager at Revolut - The goal of the FinCrime department and what goes into keeping customers and their money safe - How Klaudia manages her multiple roles and responsibilities as a leader at Revolut - Advice for women who are interested in a career in fintech - A look at RevWomen, Revolut’s BRG, focusing on supporting and empowering women - Klaudia’s journey with Revolut and into the world of FinCrime - Qualities Klaudia looks for in an interview during the recruitment process - The importance of having a mentor and being a champion for yourself Follow Revolut Insider on Instagram https://revolut.la/RevolutInsider View open career opportunities at Revolut https://revolut.la/Careers

7 Mars 202419min

How does embracing diversity and inclusion transform a workplace? Diversity and Inclusion Specialist, Michelle Muyunda, joins host Alex Carril to elaborate on why it’s crucial for companies to foster an inclusive employee environment. From dissecting D&I initiatives to empowering individuals to embrace their authenticity, Michelle provides a brief masterclass to create a thriving, meaningful community culture in and out of work. In this episode, Alex and Michelle discuss: - An overview of diversity, inclusion, and equity in the workplace - The biggest misconception of D&I in a business - Why it’s important to have clear D&I policies in place - Diversity at Revolut and the mission to continuously improve - How diversity helps a company “Think Deeper” by promoting different perspectives - Tips for creating understanding among a diverse team - Michelle’s journey into the world of D&I and lessons learned along the way - The power that lies in one’s own diversity and why you should bring that to the table - How a non-inclusive environment can hinder an employee - Advice for companies and coworkers to foster an inclusive workplace Follow Revolut Insider on Instagram: ⁠https://revolut.la/RevolutInsider⁠ View open career opportunities at Revolut: ⁠https://revolut.la/Careers⁠

22 Feb 202427min