How to establish a Partner Success Program
Send us Fan Mail There is little content out there on Partner Success. Perhaps because there are so few customer success teams who have already established a Partner Success practice. In this episode,...
10 Nov 202338min
When your Company moves From On Premise to SaaS – The Customer Success Playbook
Send us Fan Mail In this enlightening discussion, Irit Eizips engages in a conversation with Franziska Fleischer, a visionary leader who spearheaded the transformation of Siemens from on-premise to cl...
3 Nov 202334min
How to elevate your customer relationship strategy!
Send us Fan Mail While we often prioritize products and services, the true key to customer success lies in establishing trust through meaningful customer relationships. Join us as we sit down with Mo...
27 Okt 202325min
Forming an Award Winning 🏆 Customer Success team!
Send us Fan Mail Would you like to know what it took to build an award-winning team from scratch? In this interview, Claire O’regan, Director of Customer Success at Juro, shares the success strategi...
20 Okt 202328min
Setting up a CSM team for International Regions
Send us Fan Mail In this episode, we delve into the artistry of Customer Management, a skill that cannot be learned in any university but is acquired through years of experience and exceptional commun...
7 Okt 202329min
Winning The Customer Success Manager of the Year 🏆
Send us Fan Mail In this podcast episode, we explore the world of Customer Success Management with Gurprem Sagoo, who was honored as the Customer Success Manager of the Year at the 2022 EMEA Customer ...
29 Sep 202332min
From a Rookie CSM to an Award Winning CSM Director in less than 18 months!
Send us Fan Mail Join Melisaan Foster, the winner of the Customer Success Rising Star category in the 2022 EMEA CS Excellence Awards, as she sits down with host Irit Eizips to share her remarkable awa...
16 Sep 202334min
The Difference Between QBR and EBR
Send us Fan Mail Welcome to our podcast episode where we delve into the world of Executive Business Review (EBR) and Quarterly Business Review (QBR), shedding light on their common misunderstandings a...
1 Sep 202327min
