Career Change - From Tech Support to CS
Send us Fan Mail Are you contemplating a leap into a customer success role or pondering a career shift within the tech landscape? This episode is tailor-made for you! We're thrilled to feature Imro Bu...
14 Juni 202427min
What You Don't Know About Customer Success Career Paths - Deltek Does!
Send us Fan Mail Dive into the depths of the Customer Success career path and uncover career development insights with Christine Boermeester, Senior Director of Customer Success at Deltek, on this enl...
7 Juni 202426min
Gen AI in Action: Boosting Customer Support and Success Strategies
Send us Fan Mail Discover the transformative power of AI tools in customer support with industry experts Irit Eizips and Boaz Arbel. Gain insights into how Gen AI enhances support services and drives ...
31 Maj 202430min
How Do I Deal With Challenging Customers as a CSM?
Send us Fan Mail How can customer success managers enhance customer retention? In this enlightening episode, Alon Ahronberg, AVP of Customer Success at Cheq, shares invaluable insights on navigating c...
20 Maj 202429min
Hyper Growth Strategies: Supercharging Customer Success Teams
Send us Fan Mail Join Irit Eizips in this enlightening episode of the CSM Practice Podcast as she delves into effective customer success methodologies with Elliot Ghnassia, Chief Customer Officer at S...
17 Maj 202424min
Revolutionize Your Customer Success with Generative AI
Send us Fan Mail Dive into the world of innovative Customer Success strategies with Samuel Cummings III, founder of Dataplant, as he shares groundbreaking insights on scaling operations using generati...
10 Maj 202436min
The Ultimate Guide to Scaling Customer Success for Maximum Results
Send us Fan Mail Join Irit Eizips in an insightful conversation with Christine Boermeester, Senior Director of Customer Success at Deltek. This episode delves into innovative strategies for scaling Cu...
3 Maj 202432min
Driving Innovation in Customer Success with the 70-20-10 Methodology
Send us Fan Mail What is the 70-20-10 framework and how can business executives leverage it for organizational growth and optimization? Tomer Laks, CEO & Founder of Kapability Group, offers a roadmap ...
25 Apr 202438min
