Why You Need NPS Surveys!
Send us Fan Mail Join Irit Eizips, CCO and CEO of CSM Practice, for a session with Himanshu Garg, an expert in customer success. This podcast episode focuses on the innovative application of personali...
19 Apr 202430min
Increase NPS Score BY 125% - Digital Engagement Secrets You Must Know
Send us Fan Mail Daniel Coullet, Senior Vice President of Global Support and Customer Experience, reveals the strategic pivot and implementation of digital initiatives over the past five years. This t...
12 Apr 202426min
Churn Prediction - The Consumption Based Model
Send us Fan Mail Irit Eizips and Avner Baruch, the brain behind Project Moneyball, focus on churn prediction in consumption-based models. Unpack the challenges and innovative strategies crucial for cu...
5 Apr 202419min
How Data Insights Can Transform Customer Success to Perfection
Send us Fan Mail Dive into cutting-edge strategies for capturing and analyzing customer data that goes beyond mere collection. Join Irit Eizips with Irina Cismas, Head of Marketing at Custify, as they...
29 Mars 202440min
The vital role of CS Operations in proactive company transformation
Send us Fan Mail Building a proactive customer success practice requires anticipating customer needs and addressing them before they become problems. What’s more, building quickly requires a strong vi...
22 Mars 202439min
The Ultimate Guide to Mitigate Customer Churn
Send us Fan Mail Welcome to this engaging podcast episode hosted by Irit Eizips, featuring our special guest Adi Aloni, Senior Vice President of Customer Success at Folloze. Together, they unravel ess...
15 Mars 202436min
The Surprising Productivity Tips Every CSM Needs to Know
Send us Fan Mail Step into the world of Customer Success Management with our CSM Practice Podcast episode: "The Surprising Productivity Tips Every CSM Needs to Know." In this engaging session, Bhavika...
8 Mars 202427min
The Ultimate Renewal Team Management Guide
Send us Fan Mail Welcome to this engaging episode hosted by Irit Eizips! In this installment, we're joined by a special guest, Mark Mortimer. Together, we delve into comprehensive insights on establ...
1 Mars 202440min
