Customer Experience Superheroes - Series 4 Episode 4 - Inside your customer's imagination with Chip Bell
We speak with industry heavyweight, Chip Bell on the importance of collaborating with your customers to arrive at breakthrough product, services and experiences. CX global specialist, Christopher Br...
28 Sep 202028min
Customer Experience Superheroes - Series 4 Episode 3 - From Customer Service to Customer Care with Nick Lygo-Baker
Nick Lygo-Baker has spent many years research agency side to develop a specialism in voice of the customer. Having moved to become a CX consultant, leading Paradigm CX Ltd, he's been able to take his ...
12 Sep 202038min
Customer Experience Superheroes - Series 4 Episode 2 - A wake up call for CX Professionals with Nate Brown
In this episode of Customer Experience Superheroes we speak to a tour de force in customer experience, Nate Brown. As Chief Experience Officer of Officium Labs and Co-founder of the CX Accelerator com...
13 Aug 202037min
Customer Experience Superheroes - Series 4 Episode 1 The Power of Lego Serious Play with Sirte Pihlaja
Welcome to series 4 of the Customer Experience Superheroes podcast series. Designed to highlight various superpowers needed to be a CX leader today, we bring you a variety of topics including UHNW cus...
22 Juli 202027min
Customer Experience Superheroes - Series 3 Episode 4 Service Recovery with Katie Stabler
In this series we share the CX Superpowers needed to be a leader in customer experience today. Completing our third series we welcome Katie Stabler, founder of Cultivate - Customer Experience by Desig...
9 Juli 202025min
Customer Experience Superheroes - Series 3 Episode 3 Crisis Management in CX with expert David Wales
In this episode of Christopher Brooks' Customer Experience Superheroes we meet the superhero David Wales. David spent many years working as a firefighter and training officer, before being appointed a...
2 Juli 202028min
Customer Experience Superheroes - Series 3 Episode 2 The UHNW customer experience with Prof Dr Phil Klaus
Christopher Brooks' CXSuperhero podcast series covers the various superpowers needed to be a Customer Experience leader today. In this special 10th episode we meet up with the world's leading academic...
5 Juni 202038min
Customer Experience Superheroes - Series 3 Episode 1 Customer Experience World Games with Helen Burt
During lockdown in March 2020, Christopher Brooks created a concept to bring the CX Community together to create better outcomes for charities, social causes and organisations needing to help their cu...
25 Maj 202024min
