Customer Experience Superheroes - Series 6 Episode 2 - Customer Service Upgraded with Bryan Horn
Each episode unpacks another areas of customer experience with an expert in their field. In Christopher Brooks' latest Customer Experience Superpower we look at Customer Service with Bryan Horn, autho...
24 Jan 202142min
Customer Experience Superheroes - Series 6 Episode 1 - Micro CX moments and so much more with Jeannie Waters
Christopher Brooks' CX Superhero podcast series features those superpowers needed to be a leader in the world of CX today. In this episode we catch up with Jeannie Walters who poses as many of those s...
21 Dec 202040min
Customer Experience Superheroes - Series 5 Episode 4 - Meaningful Membership Experience with Steve Devine
In this series we look at the CX Superpowers needed by CX leaders and demonstrated by leading brands seeking to create competitive advantage from customer experience. In this episode we look specifica...
7 Dec 202027min
Customer Experience Superheroes - Series 5 Episode 3 - Sustained Employee Engagement with Shane Goldberg
Christopher Brooks' Customer Experience Superheroes podcast series explore the mindset, skillset and behavioural strengths needed to be a CX leader today. We discuss with experts in their field the su...
12 Nov 202027min
Customer Experience Superheroes - Series 5 Episode 2 - CX 'punking' it with Adrian Swinscoe
Christopher Brooks' CX Superheroes is now in its 5th series. Our aim is to bring listeners keen to progress the knowledge and insights from the world of customer experience. We hope listeners are insp...
2 Nov 202049min
Customer Experience Superheroes - Series 5 Episode 1 - Leadership v Management in CX with Steve Bederman
In this episode CX Superheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; customer service. Steve Bederman is the CEO of NobelBiz,...
9 Okt 202029min
Customer Experience Superheroes - Series 4 Episode 4 - Inside your customer's imagination with Chip Bell
We speak with industry heavyweight, Chip Bell on the importance of collaborating with your customers to arrive at breakthrough product, services and experiences. CX global specialist, Christopher Br...
28 Sep 202028min
Customer Experience Superheroes - Series 4 Episode 3 - From Customer Service to Customer Care with Nick Lygo-Baker
Nick Lygo-Baker has spent many years research agency side to develop a specialism in voice of the customer. Having moved to become a CX consultant, leading Paradigm CX Ltd, he's been able to take his ...
12 Sep 202038min
