Customer Experience Superheroes - Series 2 Episode 2 - CX in a Crisis - Reflections from Christopher Brooks
In this episode I showcase 10 organisational responses using customer/employee/community experience to make a difference in a crisis. From Amazon to Louis Vuitton, from Netflix to Pret I detail vari...
23 Mars 202016min
Customer Experience Superheroes - Series 1 Episode 4 - Value of Customer Journey Mapping with Christopher Brooks
This episode of Christopher Brooks' CX Superheroes is more of a masterclass than the common structured format listeners are familiar with. Customer Journey Mapping is one of the most recognised prac...
7 Feb 202028min
Customer Experience Superheroes - Series 1 Episode 3 - Being the CXRockstar with James Dodkins
In this episode we meet up with the CXRockstar James Dodkins; key note speaker, writer, broadcaster, guitar player and recently crowned 2019 No1 CX Influencer in the UK. Global CX consultant, mentor...
6 Jan 202059min
Customer Experience Superheroes - Series 1 Episode 2 - Citizen M Hotels with Christopher Brooks
There are a handful of brands out there which truly get Customer Experience. The typically disrupt markets and make customers reconsider what matters most to them. Citizen M, the boutique transformati...
3 Dec 201920min
Customer Experience Superheroes - Series 1 Episode 1 - Employee Engagement with Simon Gilbert
Employees are the true CX Superheroes in any organisation. It is said look after your employees and they will look after your customers. But with only a reported 14% of employees fully engaged, someth...
22 Nov 201917min
Customer Experience Superheroes - Series 1 Intro
Introduction to the Customer Experience Superheroes podcast series. A series inspiring CX Practioners to become CX Superheroes themselves. In the series we will share what the CX superpowers are, ho...
20 Nov 20192min
