Feedback Matters

Welcome to Feedback Matters, the podcast dedicated to the art and science of listening to your guests/customers. Join us as we break down:

Consumer Behavior: Exploring the intersection of loyalty, guest/customer experience, and the power of online reviews.

Survey Design: Best practices for gathering high-quality, actionable data.

Data Analytics: Modern strategies to turn feedback into meaningful insights.

Master the art of listening to your guests/customers—one episode at a time.

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So You Want My Feedback - Episode 4: Fine Dining Restaurant Guest Survey

In this episode, we review the feedback "ask" from a "fine dining" restaurant. This is the 4th episode in our So You Want My Feedback? series, in which we review the feedback requests from hotels, res...

9 Mars 202412min

So You Want My Feedback - Episode 3: Resort Hotel Guest Survey

In this episode, we review the feedback "ask" from a large resort. This is the third episode of our So You Want My Feedback? series, in which we review the feedback requests from hotels, restaurants, ...

19 Jan 202420min

So You Want My Feedback - Episode 2: City Hotel Guest Survey

In this episode, we review the feedback ask from a hotel in a city location. Spoiler alert- things start out great but then take a turn. This is the second episode of our So You Want My Feedback? seri...

19 Jan 20249min

So You Want My Feedback - Episode 1: What are they asking me to do?

This is the first episode in our So You Want My Feedback? series, in which we review the feedback requests from companies, hotels, restaurants, services through the lens of a guest or customer. We sho...

19 Jan 20245min

So You Want My Feedback? - Series Trailer

In this series, we review the feedback requests from different kinds of businesses - from the perspective of a guest or customer of each business. Among the things we'll get into: Does the "ask" strik...

19 Jan 20241min