Firing Up The Way Back Machine: The more things change, the more they stay the same.
The world has changed quite a bit in the 17 years we've been collecting and analyzing guest experience feedback. In this episode, Rich and Jeff discuss some of the big changes we've seen in our indust...
22 Mars 202224min
The sales guy weighs in on analytics and data visualization.
We recently released a new Guest Feedback Dashboard for our clients to visualize and digest their guest experience feedback data. In this episode Jeff and Rich discuss usability of dashboards and deep...
28 Feb 202216min
What’s New In ’22 (so far)?
After a month hiatus from the podcast because we were immersed in software upgrades to our GuestInsight feedback platform, we're back at it. In this episode (audio only), Jeff and Rich discuss some ...
15 Feb 202217min
Feedback Matters Holiday 2021- Year End Wrap Up
Cheers! Looking back on 2021; some interesting data about travel and hospitality, shopping trends, the PNC Christmas Index, and even a little baseball analytics. THINK WITH GOOGLE - The Year In Search...
29 Dec 202128min
Wait what? You got how many emails during Cyber Week?
In this episode we take a look at the number of marketing emails being sent around Black Friday and Cyber Monday, as well as discuss some email communication best practices. #feedback #emailmarketing ...
5 Dec 202116min
Feedback Matters - Thanksgiving Stats and Facts Trivia - Episode 2021-11-02
Learn some interesting stats and facts about Thanksgiving and some traditions. Jeff quizzes Rich on Turkey Day history, travel, retail, movies, parades, and football. #cx #feedback #thanksgiving #triv...
25 Nov 202125min
One question?
If you could only ask your customers/guests 1 question, what would it be? #feedback #cx #guestexperience #customerexperience
6 Nov 202114min
Disappointment
Customer/Guest Expectations and the word you don't want to read in your online reviews. Blog post about Customer/Guest Expectations: https://www.databasesciences.com/blog/guest-expectation-tricky-bu...
15 Okt 202116min
