Enterprise Customer Success Without A Contract w/ Jacob Laufer
Today Jacob Laufer is on the show to discuss enterprise customer success without a contract If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain...
17 Sep 202140min
Customer Success at Scale w/ Peter Armaly
This week Peter Armaly, Senior Director of Customer Success Enablement at Oracle, joins the show to discuss customer success at scale. If you want to join the discussion with thousands of other cust...
14 Sep 202153min
The Impact of Your Words w/ Linda Matthews
This week Linda Matthews, mentor and coach who does customer success freelance work, is here today to discuss communication and how your words are impactful. If you want to join the discussion with...
30 Aug 202140min
SaaS as a Predominant Model for Business w/ Richard Owen
This week Richard Owen, Founder of OCX Coginition, joins the show to discuss SaaS, predictions, and customer success. If you want to join the discussion with thousands of other customer success lead...
27 Aug 202143min
Digital Customer Success w/ Dan Steinman
This week Dan Steinman, Customer Success Evangelist at Gainsight, joins the show to discuss digital customer success. If you want to join the discussion with thousands of other customer success lead...
18 Aug 202148min
Ways to Engage Non-Responders w/ CS Leadership Office Hours
This week our topic is around engaging non-responders, structuring business reviews, and metrics to consider as part of your engagement strategy. A weekly segment: CS Leadership Office Hours Every T...
16 Aug 202141min
Driving Customer Engagement w/ CSM Office Hours
This week we are discussing ways to drive customer engagement. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands ...
13 Aug 202126min
Eat, Breathe, Sleep Customer Success w/ Maranda Dziekonski
This week Maranda Dziekonski Chief Customer Officer at Swiftly, joins the show to discuss all things customer success. If you want to join the discussion with thousands of other customer success le...
4 Aug 202145min
