#182 - Steven Miller - multiple award winning WFM & Planning Manager
Steven Miller has spent his career in contact centres - starting on the phones and then moving into planning. A subject matter expert Steven is a multiple award winner and shares his story and tips in...
9 Feb 202442min
#181 Sir John Kirwan - All Blacks Rugby legend & his mental health mission
Sir John Kirwan or JK is a rugby & All Black rugby legend who played 63 tests & scored 35 tries, he was in the team who won the first ever rugby world cup and has been honoured for his services to men...
2 Feb 202453min
#180 - The UK National Contact Centre Awards with Jackie Pringle
Join me chatting to Jackie about the UK National Contact Centre Awards - the deadline for nominations is approaching so this episode will give you everything you need to know.
31 Jan 202434min
#179 Jo Bonser of DDC OS on leadership
Jo Bonser is an expert on people based leadership, coaching and creating the right environment for your teams to thrive a great way to start the podcast in 2024
26 Jan 202439min
#178 Pete Lees & Barry Cooper chat about radical candour
Everyday in the Team Leader Community I do a Live Stream where we chat about all things leadership in contact centres. Today Pete & Barry shared so many great things about how candour can help you lea...
15 Dec 202338min
#177 The ECCCSA's 2023 - a celebration of the Contact Centre & Customer Service Industry across Europe
Join me as one of the media partners at this years European Contact Centre & Customer Service Awards night in London. Hear from many guests recount the buzz and atmosphere of the night and share their...
8 Dec 202335min
#176 - Helen Beaumont Manahan of BPA Quality on Vulnerability
A firm favourite of the show and the industry Helen Beaumont Manahan of BPA Quality is back ! In this episode Helen talks about Vulnerability and why this training has been the most requested for BPA ...
17 Nov 202347min
#175 - Chatting to Team Leaders & Trainers at DDC Outsourcing Solutions
Chat with me and Charlotte, Malcolm, Megan, Jo and Matt from DDC Outsourcing Solutions - this is real contact centres and is heart warming.
15 Nov 202338min
