#174 - Your guide to Day 1 of the Call & Contact Centre Expo
the Call & Contact Centre Expo is on the 29th and 30th of November in London at the Excel. I am speaking there and have a stand so come along and say hello. In this episode I have a look through day 1...
20 Okt 20238min
#173 Julie Mordue & Sarah Hunt of Greenbean
Julie Mordue & Sarah Hunt of Greenbean are both well known in our industry and couldn't sit back and watch and do nothing as they saw the challenges of recruiting talent and retaining it in our indust...
6 Okt 202337min
#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders
#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders created by experts in pyschology and AI at Sabio. What is it, how does it work and how does it benefit our industries Ag...
15 Sep 202335min
#171 Elle Neal of BPA Quality on AI & being a reluctant award winner
Elle Neal is one of the 100 nominees for Top Women in Tech, is a STEM Ambassador, visits schools and runs AI Clubs for schoolchildren, is a mental health ambassador and is an SME on how AI can deliver...
8 Sep 202341min
#170 Suzanne Dawson Hull of SSCL
Suzanne is an award winning Team Leader - winning at the NECCA's and the UK National Contact Centre Awards. Humble, professional, warm, funny and caring Suzanne shares her story and tips on team leade...
25 Aug 202345min
#169 Jade Rogers of DDC OS
Had a great chat with Jade with lots of laughs and insight from one of the Directors at DDC. We also spoke about perceptions , account management and sales - loved chatting to Jade
18 Aug 202353min
#168 Ben Booth of Max Contact
Ben Booth of Max Contact talks about his journey and what innovation means to him.
16 Aug 202342min
#166 Ray Biggs finally comes on GOOW
I got him after first speaking about this some 4 years ago - Ray Biggs is COO at Ventrica and is very well known in our industry and for all the right reasons ! Get set for a great episode from Ray.
21 Juli 202356min
