#177 The ECCCSA's 2023 - a celebration of the Contact Centre & Customer Service Industry across Europe
Join me as one of the media partners at this years European Contact Centre & Customer Service Awards night in London. Hear from many guests recount the buzz and atmosphere of the night and share their...
8 Dec 202335min
#176 - Helen Beaumont Manahan of BPA Quality on Vulnerability
A firm favourite of the show and the industry Helen Beaumont Manahan of BPA Quality is back ! In this episode Helen talks about Vulnerability and why this training has been the most requested for BPA ...
17 Nov 202347min
#175 - Chatting to Team Leaders & Trainers at DDC Outsourcing Solutions
Chat with me and Charlotte, Malcolm, Megan, Jo and Matt from DDC Outsourcing Solutions - this is real contact centres and is heart warming.
15 Nov 202338min
#174 - Your guide to Day 1 of the Call & Contact Centre Expo
the Call & Contact Centre Expo is on the 29th and 30th of November in London at the Excel. I am speaking there and have a stand so come along and say hello. In this episode I have a look through day 1...
20 Okt 20238min
#173 Julie Mordue & Sarah Hunt of Greenbean
Julie Mordue & Sarah Hunt of Greenbean are both well known in our industry and couldn't sit back and watch and do nothing as they saw the challenges of recruiting talent and retaining it in our indust...
6 Okt 202337min
#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders
#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders created by experts in pyschology and AI at Sabio. What is it, how does it work and how does it benefit our industries Ag...
15 Sep 202335min
#171 Elle Neal of BPA Quality on AI & being a reluctant award winner
Elle Neal is one of the 100 nominees for Top Women in Tech, is a STEM Ambassador, visits schools and runs AI Clubs for schoolchildren, is a mental health ambassador and is an SME on how AI can deliver...
8 Sep 202341min
#170 Suzanne Dawson Hull of SSCL
Suzanne is an award winning Team Leader - winning at the NECCA's and the UK National Contact Centre Awards. Humble, professional, warm, funny and caring Suzanne shares her story and tips on team leade...
25 Aug 202345min
