#165 Daisy Lee Crouch of Dojo
It's hard to share in a few words my admiration for Daisy - she is a subject matter expert , a true professional of our industry and most importantly a lovely human. We chat start ups, coaching, manag...
12 Juli 202345min
#164 A trip to Ascensos
To officially launch Ascensos adding their Team Managers to the Team Leader Community I travelled to the Motherwell site of Ascensos in Scotland for two days and during the trip got to speak to John D...
7 Juli 202343min
#163 Jen Sharp of DHL
Hear from Jen Sharp Contact Centre Director at DHL. Listen to this episode to get a real understanding on why Jen recently won an award at the recent UK Contact Centre Awards. We cover a range of topi...
30 Juni 202357min
#162 - Consumer duty comes into force on the 31st of July – is your organisation ready? Helen & Pete from BPA Quality can help you.
Helen Beaumont Manahan and Pete Dunn of BPA Quality come back to the GOOW studio to help you understand what Consumer Duty means for you and your organisation, and what you need to do to get ready.
16 Juni 202348min
#161 Stephen Yap of the CCMA shares the results of the Voice of the Contact Centre Consumer research sponsored by Odigo
#161 Stephen Yap of the CCMA shares the results of the Voice of the Contact Centre Consumer research sponsored by Odigo. In this insightful and fascinating episode Stephen takes us through exactly wha...
2 Juni 202344min
#160 Joe Beal - when academia & customer services meet - DDC Discusses
Joe Beal is the CCO at DDC and wanted to do things differently. Along with his team they created DDC Discusses an event to showcase what happens when academia meets the world of CX & Contact Centres.
26 Maj 202343min
#159 Team Leader Tips from the Novuna Team and more tales of my career
Team Leader Tips from the Novuna Team and more tales of my career thanks to Greenbean
19 Maj 202315min
#158 Paul Whymark - COO of Sensee
I love meeting Paul at events and seeing his smiling face at any industry gathering plus this guy knows his stuff! In this episode we chat about Pauls career, and of course with paul being an expert f...
14 Apr 202339min
