Get Out of Wrap - Contact Centre Chat

#156 Jaime Scott of Evaluagent

Quality in contact centres and ChatGPT ? Whats happening ? Jaime Scoot CEO & Co-Founder of Evaluagent joins me to tell all. We also chat about whats the story behind Evaluagent ? Where did it all sta...

7 Apr 202354min

#155 Tim Farrell of Direct Line - Chatbots - Digital Engagement & Customer Experience

Tim Farrell of Direct Line chats about all the cool things he and his team have been doing as part of their digital transformation. A fascinating, educating and insightful trip behind the scenes with ...

31 Mars 202355min

#154 - Craig Watts of Red Recruitment

In this episode we chat about Craig's career and the dreaded imposter syndrome in a soul searching, open and honest session. Craig is an awesome guy and is passionate about putting contact centres rig...

24 Mars 202356min

#153 Jake Gardiner chats about how best to use technology in your contact centre

Jake Gardiner of Odigo really knows his stuff and chats about AI, NLP and much more in a great episode to listen to if you want to understand more about how cloud based technology can help your contac...

22 Mars 202338min

#152 - The beginning

Thanks to Julie Mordue and everyone at Greenbean I've started sharing my story with them - head over to their website to see this and more......come with me to 1995

3 Mars 20234min

#151 - A UK Contact Centre Award Winners special

As the deadline nears to get your entries in for this years awards hear from two winners in this special episode. Jo Hodge from Sensee won Outsourced Contact Centre manager of the year and shares her ...

23 Feb 202339min

#150 - Three great Team Leaders from DDC OS

For this special episode I have gone back to the people and role in our industry I love the most - The Team Leader (Team Manager) and in this episode we have three great one's - Parveen Jamal, Charlot...

22 Feb 202346min