#160 Joe Beal - when academia & customer services meet - DDC Discusses
Joe Beal is the CCO at DDC and wanted to do things differently. Along with his team they created DDC Discusses an event to showcase what happens when academia meets the world of CX & Contact Centres.
26 Maj 202343min
#159 Team Leader Tips from the Novuna Team and more tales of my career
Team Leader Tips from the Novuna Team and more tales of my career thanks to Greenbean
19 Maj 202315min
#158 Paul Whymark - COO of Sensee
I love meeting Paul at events and seeing his smiling face at any industry gathering plus this guy knows his stuff! In this episode we chat about Pauls career, and of course with paul being an expert f...
14 Apr 202339min
#156 Jaime Scott of Evaluagent
Quality in contact centres and ChatGPT ? Whats happening ? Jaime Scoot CEO & Co-Founder of Evaluagent joins me to tell all. We also chat about whats the story behind Evaluagent ? Where did it all sta...
7 Apr 202354min
#155 Tim Farrell of Direct Line - Chatbots - Digital Engagement & Customer Experience
Tim Farrell of Direct Line chats about all the cool things he and his team have been doing as part of their digital transformation. A fascinating, educating and insightful trip behind the scenes with ...
31 Mars 202355min
#154 - Craig Watts of Red Recruitment
In this episode we chat about Craig's career and the dreaded imposter syndrome in a soul searching, open and honest session. Craig is an awesome guy and is passionate about putting contact centres rig...
24 Mars 202356min
#153 Jake Gardiner chats about how best to use technology in your contact centre
Jake Gardiner of Odigo really knows his stuff and chats about AI, NLP and much more in a great episode to listen to if you want to understand more about how cloud based technology can help your contac...
22 Mars 202338min
#152 - The beginning
Thanks to Julie Mordue and everyone at Greenbean I've started sharing my story with them - head over to their website to see this and more......come with me to 1995
3 Mars 20234min
