#151 - A UK Contact Centre Award Winners special
As the deadline nears to get your entries in for this years awards hear from two winners in this special episode. Jo Hodge from Sensee won Outsourced Contact Centre manager of the year and shares her ...
23 Feb 202339min
#150 - Three great Team Leaders from DDC OS
For this special episode I have gone back to the people and role in our industry I love the most - The Team Leader (Team Manager) and in this episode we have three great one's - Parveen Jamal, Charlot...
22 Feb 202346min
#149 The UK Contact Centre Awards with Jackie Pringle & Rachel Newcomb
In this episode I chat to Jackie Pringle & Rachel Newcomb of the CCMA about The UK Contact Centre Awards
10 Feb 202339min
#148 Phil & Chris of The Forum on data, targets and performance
#148 Phil & Chris of The Forum on data, targets and performance. Following on from last week's excellent episode this is another episode where you are going to learn something !
3 Feb 202357min
#147 Danny Wareham on Culture & Bee's
Danny Wareham is an expert on culture and in this enlightening episode shares his mantra's and tips on installing a great culture in your organisation.
1 Feb 202352min
#146 - Chris & Phil from The Forum on Resource Planning best practice
Chris Rainsforth and Phil Anderson of The Forum are experts on Resource Planning and bring that to bear in this illuminating episode !
27 Jan 202357min
#145 Elli Barron & Russell Wilson of Sensee
Elli Barron & Russell Wilson of Sensee join me to talk all about running teams in a homeworking environment - Sensee are rightly regarded as our industries homeworking experts and Elli & Russell share...
25 Jan 202341min
#144 Dr.Phoebe Asquith of Sabio on wellbeing in Contact Centres
What a great guest Dr.Phoebe Asquith is ! A Doctor of Psychology Phoebe shares her knowledge and all the work she is doing in our industry on wellbeing, psychology and much more - a fascinating episod...
20 Jan 202349min
