#148 Phil & Chris of The Forum on data, targets and performance
#148 Phil & Chris of The Forum on data, targets and performance. Following on from last week's excellent episode this is another episode where you are going to learn something !
3 Feb 202357min
#147 Danny Wareham on Culture & Bee's
Danny Wareham is an expert on culture and in this enlightening episode shares his mantra's and tips on installing a great culture in your organisation.
1 Feb 202352min
#146 - Chris & Phil from The Forum on Resource Planning best practice
Chris Rainsforth and Phil Anderson of The Forum are experts on Resource Planning and bring that to bear in this illuminating episode !
27 Jan 202357min
#145 Elli Barron & Russell Wilson of Sensee
Elli Barron & Russell Wilson of Sensee join me to talk all about running teams in a homeworking environment - Sensee are rightly regarded as our industries homeworking experts and Elli & Russell share...
25 Jan 202341min
#144 Dr.Phoebe Asquith of Sabio on wellbeing in Contact Centres
What a great guest Dr.Phoebe Asquith is ! A Doctor of Psychology Phoebe shares her knowledge and all the work she is doing in our industry on wellbeing, psychology and much more - a fascinating episod...
20 Jan 202349min
#143 Erica Farmer of Quantum Rise chats about how her recent experience of delivering a TedX talk
Erica is awesome and has been on the podcast twice before - she is an expert on digital learning and in this episode she takes us through how she successfully applied and delivered a TedX talk. From t...
13 Jan 202342min
#142 - Barry Cooper of Moneycorp talks coaching & leadership
Kicking off 2023 we are in the contact centre and getting a coaching and leadership masterclass with Barry Cooper - loved chatting to Barry !
6 Jan 202346min
#141 - The Expo Panel is back to discuss the Future for Contact Centres
At this years Call & Contact Centre Expo in November I was lucky enough to host a panel with Sandrea Morgan of Oner Active, Dan Fretwell of The Cotwolds Company and James Revell of Air France/KLM. At ...
23 Dec 202245min
