#143 Erica Farmer of Quantum Rise chats about how her recent experience of delivering a TedX talk
Erica is awesome and has been on the podcast twice before - she is an expert on digital learning and in this episode she takes us through how she successfully applied and delivered a TedX talk. From t...
13 Jan 202342min
#142 - Barry Cooper of Moneycorp talks coaching & leadership
Kicking off 2023 we are in the contact centre and getting a coaching and leadership masterclass with Barry Cooper - loved chatting to Barry !
6 Jan 202346min
#141 - The Expo Panel is back to discuss the Future for Contact Centres
At this years Call & Contact Centre Expo in November I was lucky enough to host a panel with Sandrea Morgan of Oner Active, Dan Fretwell of The Cotwolds Company and James Revell of Air France/KLM. At ...
23 Dec 202245min
#140 - Clayton Drotsky of the Growth Crew talks Leadership
With circa 20 years behind him leading contact centres after starting on the phones Clayton made the jump to start his own business in leadership coaching. If you know Clayton you know what an awesome...
21 Dec 202250min
#139 - Get out of Wrap - the next chapter
A brief summary of whats next for me and the podcast plus some industry news and details about the next three guests.
16 Dec 202214min
#138 Andy Watts of Odigo
Andy Watts is a subject matter expert when it comes to some of the best cutting edge technology in our industry and in this episode I get to learn loads from chatting to him and I hope you do too.
9 Dec 202242min
#137 Eugene Neale of loveholidays
Eugene Neale of Loveholidays chats chatbots...or rather digital assistants and the impact they can have on your contact centre. It was a pleasure to speak to someone who is at the forefront of conver...
30 Nov 202250min
#136 Jeanette Hunter of Jabra
Jeanette comes on the show and talks all about her career and about some of the cool stuff Jabra are doing to help agents wellbeing and provide coachable information in the moment. Jeanette comes fro...
18 Nov 202237min
