#135 Francesca, Kelly & Josh of Cactus Search chat about how volume recruitment has changed post covid & what that means in an industry facing a talent shortage.
Francesca Randle, Kelly Bristow and Josh Homans of Cactus Search discuss volume recruitment and how its changed post covid, brexit and amidst a talent shortage. They share thoughts and great tips on; ...
11 Nov 202259min
#134 Peter Krykant & an inspirational story !
Peter Krykant is an amazing human being who through his efforts in helping those in need of help in our society namely homeless people and those struggling with addiction has been recognised and inter...
9 Nov 20221h
#133 Phil Anderson of The Forum
Phil Anderson of The Forum is an awesome guest and true advocate of our industry and is someone truly passionate about learning. Join me as we hear from Phil on; 1. Why should you listen to this - wh...
4 Nov 202256min
#132 Chatting with Steve Mosser - Founder & Group CEO of Sensee
We've all experienced the revolution of home working as a result of the pandemic - what is it's future, is it here to stay ? How do you deal with isolation of homeworkers? What are the limitations and...
28 Okt 202246min
#131 Luke Dobson of CloudCCaaS
I've known Luke a long time and we worked together in Turkey so it was great to chat to him on the podcast. We chatted about Luke's early days as an agent on the phones in Australia all the way throug...
30 Sep 202248min
#130 Phil Jordan - Head of Contact Channel Automation & Self Service @ Homeserve chats conversational AI
Phil Jordan - Head of Contact Channel Automation & Self Service @ Homeserve chats conversational AI in a fascinating episode where he shares great insight on how using cutting edge technology combined...
23 Sep 202255min
#129 Richard Gregory of Odigo chats vulnerable customers, employees and technology
In this episode Richard Gregory chats about vulnerability. At a time when the cost of living and utility price hikes are causing real concern Richard shares Odigo backed research, personal stories and...
16 Sep 202246min
#128 - Garry Gormley discusses the state of our industry.
Garry Gormley founder of the FAB Group and all round contact centre industry supremo and I discuss an article that states our industry is on the brink of collapse.
26 Aug 202249min
