#127 Sarah Thompson - Rockstar Analyst at Skipton Building Society
Sarah Thompson is a Rockstar analyst and proud of it ! As the Senior Capacity Planning Analyst at Skipton Sarah is an advocate of all just how great a career is in planning and influential planning ca...
19 Aug 202249min
#126 Guy, Matt and Leigh from Cactus Search come on and chat BPO's & James Bond
Guy Masters , Matt Affron and Leigh O'Connell from Cactus Search come on and chat BPO's & James Bond. Whilst also covering key subjects we have a real laugh. The BPO sector can be an emotive one in ou...
12 Aug 202257min
#125 Laura Scott - COO of Dialect
Laura Scott is COO at an exciting multi-lingual start-up Dialect. With a passion for technology being an enabler of great customer and employee experience. We chat about her career, her passion , her...
10 Aug 202240min
#124 Beverley Hughes - Contact Centre Expert
Beverley Hughes is a Contact Centre Expert and truly lives up to that title, a straight shooter tells it as it is and we spend an enlightening episode hearing all about Bev's career, thoughts on leade...
5 Aug 202248min
#123 Anand Janefalkar - Founder & CEO of UJET
Anand Janefalkar is the Founder & CEO of Ujet.cx the people behind the world's first and only cloud based contact centre platform thats designed for the smartphone era of CX. Anand talks about the sta...
3 Aug 202231min
#122 David Holmes - Director of Operations at Cigna is back for part 2
We had such a blast and had so much more to say when David finished his first appearance on GOOW we had to do a 2nd. In this one we talk about the transition from Team Leader to managing Team Leaders...
27 Juli 20221h
#121 Dan Cohen - Head of Customer Relationship Centre at Nespresso.
As Head of the Customer Relationship Centre at Nespresso Dan knows all about culture and delivering true CX. In an engaging, honest, helpful and funny chat Dan brings his career journey to life. We ...
15 Juli 202250min
#120 Stephen Yap - Research Director @ the CCMA discusses Voice of the Contact Centre Consumer supported by Odigo
Stephen Yap is the Research Director at the CCMA. The CCMA and supporting partner Odigo produced the Voice of the Contact Centre Consumer report 2022. In this episode Stephen shares the key findings ...
8 Juli 20221h 6min
