#116 Tim Pickard - CMO at Sabio
Tim Pickard is such a great guest to have on any podcast and we had a great free flowing conversation around the evolution of the contact centre, where it is just now and the attention it is getting f...
10 Juni 202250min
#114 Jillian Manner - Research Fellow & PhD Candidate talks about her research - Workplace health in Contact Centres.
Jillian Manner is a Researcher & PhD Candidate from the University of Edinburgh & with the Scottish Collaboration for Public Health Research and Policy (SCPHRP & School of Health in Social Science has...
27 Maj 202259min
#113 Alexandra Fus - CX Professional - Learning Enthusiast & Operations Manager at Valoris
Alexandra Fus is our first ever guest from Romania and gives us key insights into this thriving modern location. We also talk about how passionate Alexandra is about the BPO sector from A to Z, CX de...
25 Maj 202238min
#112 Tina Squire - Digital Channels & Operations Director at Interact CC
Tina Squire is the Digital Channels & operations Director at Interact CC. Tina is a passionate speaker on Neurodiversity in the workplace and this was heightened when she received her own diagnosis of...
20 Maj 20221h 6min
#111 Maxine Allard - Senior Account Director at Odigo
What a great episode - Maxine Allard is Senior Account Director at Odigo and is so insightful and passionate about our industry. In this episode we hear about her career and the impact it has has on h...
13 Maj 202253min
#110 Naomi & Martin talk about Mental Fitness
Naomi Horne & Martin Pemberton talk about Mental Fitness and how to feel more confident, resilient, and energised to handle everyday situations in a more positive way. A GOOW first with a couple comin...
11 Maj 202256min
#109 Andy Cook on Customer Communities, CX, Digital, Social and Judging.
Andy Cook is Customer Experience & People Director at Ruroc and previously was at Dyson & Ovo. We chat about his career which started as a young journalist. Andy shares really helpful tips. We talk ab...
6 Maj 202249min
#108 Lucie Child - Strategy Lead Customer Care at The Very Group
What an episode - Lucie is great and we covered - Diversity & Inclusion – a huge passion of Lucie's who founded the Women At Very network about 2.5 years ago. She shared how it has transformed from a ...
29 Apr 202252min
