#110 Naomi & Martin talk about Mental Fitness
Naomi Horne & Martin Pemberton talk about Mental Fitness and how to feel more confident, resilient, and energised to handle everyday situations in a more positive way. A GOOW first with a couple comin...
11 Maj 202256min
#109 Andy Cook on Customer Communities, CX, Digital, Social and Judging.
Andy Cook is Customer Experience & People Director at Ruroc and previously was at Dyson & Ovo. We chat about his career which started as a young journalist. Andy shares really helpful tips. We talk ab...
6 Maj 202249min
#108 Lucie Child - Strategy Lead Customer Care at The Very Group
What an episode - Lucie is great and we covered - Diversity & Inclusion – a huge passion of Lucie's who founded the Women At Very network about 2.5 years ago. She shared how it has transformed from a ...
29 Apr 202252min
#107 Colleen McCann of HGS
Colleen McCann and I have chatted for years after connecting on Linkedin and it's about time we got our chat onto the podcast. Colleen has had a really interesting career and shares great tips on mark...
22 Apr 202251min
#106 Klaus Failenschmid - Head of UX at Sabio chats bots, language and conversation
A great episode with a real expert ! Klaus Failenschmid specialises in UI/Design Processes, chatbots & voicebots and linguistics in general and is Head of UX Chatbots and Interaction Technologies at S...
13 Apr 202249min
#105 The Ukraine Special
The Ukraine special
12 Apr 202248min
#104 Ukraine special - talking to four people from Ukraine about the work of their contact centres.
Thanks to our friend Iryna Velchyko we were given this opportunity to talk to three other members of the contact centre community in Ukraine. Two contact centre owners and an agent told us about their...
12 Apr 202251min
#103 Matt Smallman - Author of Unlock Your Call Centre
Matt is passionate about helping contact centres and customers have a better experience when it comes to identification and authentication. A voice biometrics expert Matt has written a book called 'Un...
30 Mars 202248min
