#94 Lynsay McEwen - Head of Hosted Platforms at Sabio talks about Women in Tech
Lynsay McEwen - Head of Hosted Platforms at Sabio talks about Women in Tech and specifically in the contact centre technology / software environment. Lynsay shares her experiences and talks about why ...
11 Feb 20221h 3min
#93 John Devlin of Ascensos talks BPO Outsourcing market & why we need to sell our industry better
John has been on the podcast before in the first year and he is always a great guest, great views and insights on the industry and in this episode talks about Ascensos's expansion into South Africa an...
9 Feb 202252min
#92 James Hughes - Group Head of Solutions at Sabio talks Agent Mental Health & Wellbeing
James Hughes talks about one of his passions and that's for ensuring technology supports Agent mental health & wellbeing. We chat about Sabio's positioning here and also trends in the industry around ...
2 Feb 202259min
#91 Chris de Souza of CGI on building great teams and thoughts on the future.
How did Chris empower the team on the Boris Bikes scheme ? What are the key things you must do to build great team spirit and what does Chris think about the future of our industry. We cover these and...
28 Jan 202253min
#90 Jonathan Gale CEO of Sabio kicks off a series looking behind the scenes at Sabio
Episode #90 of Get out of Wrap is the kick off episode for a series of behind the scenes look at some exciting stuff going on at Sabio - and who better to give us that first look than the CEO Jonathan...
21 Jan 202259min
#89 Angella Hill-Wilson - role model, activist, industry subject matter expert & all round amazing human
From starting on the phones in Telemarketing to setting up Call Centres across Europe and running her own successful business Angella is a real role model. We talk about her journey and she shares gre...
14 Jan 202242min
#88 David Harrison - Director of Customer @ Atlanta Group
Whilst working at a fairground style stall at Alton Towers giving teddy bears away a bit too freely David Harrison discovered the magic of customer service.Hear this and the rest of David’s story as a...
18 Dec 20211h
#87 Sandrea Morgan
I am so lucky doing the podcast as I get to talk to brilliant people and Sandrea is one of those. Sandrea shares her inspirational personal story and journey into our world of contact centres and shar...
3 Dec 20211h 2min
