Get Out of Wrap - Contact Centre Chat

How do you become a more Emotionally Intelligent leader that leads with empathy ? In this episode myself and Chris discuss our experiences and offer some advice and tips.

1 Dec 202138min

Lee and I have started talking every week and I always feel great after speaking to him and I learn something. An expert in Change there are some great lessons and tips shared in this episode and Lee ...

27 Nov 202151min

I've been trying to get Justin to come on from the outset of the podcast and I finally cornered him. Justin is rightly considered one of the key leaders in our industry and today talks passionately ab...

19 Nov 202152min

I was recently part of the panel discussing this topic at the UK National Contact Centre Conference and I wanted to share some of the points raised.

5 Nov 202127min

Dino first came on the podcast over a year ago and we have a lot to talk about. The challenge facing all contact centres at the moment - recruitment is our first topic. We talk about Dino's views on w...

23 Okt 202152min

Being a customer facing team member in our industry is tough, on this podcast we talk about mindset and the factors that are important in helping your agents get and keep the right one.

20 Okt 202140min

Brucine Francis is a Uk & International recruiter for the Customer Contact Industry and shares her expertise and journey. Brucine talks about her work in Diversity and Inclusion and recounts her own e...

15 Okt 202146min

Nik is a good mate now having chatted many times both on the podcast and off it. He's a successful business owner, charity champion and Linkedin leader. Today we talk about many many things that were ...

1 Okt 20211h 7min