#83 How are you preparing for 2022
I was recently part of the panel discussing this topic at the UK National Contact Centre Conference and I wanted to share some of the points raised.
5 Nov 202127min
#82 Dino Forte - CEO & Founder of Ventrica
Dino first came on the podcast over a year ago and we have a lot to talk about. The challenge facing all contact centres at the moment - recruitment is our first topic. We talk about Dino's views on w...
23 Okt 202152min
#81 Mindset with Martin & Chris
Being a customer facing team member in our industry is tough, on this podcast we talk about mindset and the factors that are important in helping your agents get and keep the right one.
20 Okt 202140min
#80 Brucine Francis on Recruitment & Diversity & Inclusion
Brucine Francis is a Uk & International recruiter for the Customer Contact Industry and shares her expertise and journey. Brucine talks about her work in Diversity and Inclusion and recounts her own e...
15 Okt 202146min
#79 Nik McEwan is back for a record breaking 5th appearance.
Nik is a good mate now having chatted many times both on the podcast and off it. He's a successful business owner, charity champion and Linkedin leader. Today we talk about many many things that were ...
1 Okt 20211h 7min
#78 James Revell shares his views & knowledge on our industry
James is always a great listen - his knowledge, skills and just the person he is makes for a great episode.
24 Sep 202144min
#77 GOOW Michael Sherwood - Head of Digital Experience at ATOM Bank
I've known Michael since 2017 when we judged together and he has been someone I have wanted to come on the podcast since I set it up in 2019. Michael is a subject matter expert in call & contact centr...
17 Sep 202152min
GOOW Huddle 1009
The first GOOW huddle, before we start the working day I will record no more than 10 minutes of industry news, thoughts, top tips, book recommendations and anything else that takes my fancy - this is ...
10 Sep 20219min
