#234 - Digital First CX: Lessons from Nextiva’s Global Growth Journey with David Paulding of Nextiva
In this episode of Get Out of Wrap, Martin is joined by David Paulding, Global Sales & Growth expert at Nextiva.David shares his career journey from the early days of contact centres in the 90s throug...
12 Sep 202537min
#233 - Get Out of Wrap TV - ep.105
In this episode, Martin kicks off September with an interactive live discussion packed with insight, humour, and community spirit.We start by sharing what’s on everyone’s bucket list — from swimming w...
3 Sep 202532min
#232 - Get Out of Wrap TV - Episode 104
Your weekly contact centre show.Today we chatted about what is missing from the contact centre and CX world.Then we chatted about channel mix.To take part in the show head to Linkedin on a Tuesday at ...
27 Aug 202531min
#231 - Kevin McGachy of Sabio on Agentic AI
In this episode of Get Out of Wrap, Martin sits down with Kevin McGachy, Head of AI Solutions at Sabio, to unpack one of the hottest topics in the industry right now – Agentic AI.Kevin shares his jour...
22 Aug 202540min
#230 The 102nd episode of GOOW TV
Listen along to the 102nd episode of GOOW TV from Linkedin Live - streamed on the 29th July the show covers some of the hot topics in our industry and is a real community.
1 Aug 202534min
#229 Inside The Team Leader Community™ - Building a movement for contact centre Team Leaders
In this heartfelt solo episode of Get Out of Wrap, host Martin Teasdale shares the full story behind The Team Leader Community™ , how it started, why it matters, and what makes it such a powerful spac...
18 Juli 202528min
#228 - Hannah Russell of Roar B2B on the Contact Centre Expo & The Next CX Summit
You've probably met Hannah at the Contact Centre Expo, helpful positive and always helping put on a great show.Hannah joins me to share details of the Next CX Summit in Manchester on July 15th and als...
27 Juni 202525min
#227 - Steve Powell & The New Era of Outbound: Why Proactive Customer Contact Is the Future of CX
🎙 In episode #227, Martin is joined by Steve Powell of Alvaria CX to explore why proactive customer engagement is having a major comeback—and what it means for your contact centre.Learn how Alvaria’s...
13 Juni 202538min
